Call protect on business phone?
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Call protect on business phone?
31-01-2018 12:38 PM
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We have business fibre & phone.
I have read about call protect but can't find any reference to setting it up in our phone control panel. I am wondering if it is only available to personal customers despite the website's claim:
Whatever your phone package, you get:
- 1471
- 141
- Voicemail (1571) - you need to activate it in your Phone Control Panel
- Plusnet Call Protect - you need to activate it in your Phone Control Panel
(I also can't find an option to activate 1571 in the phone control panel either).
Re: Call protect on business phone?
31-01-2018 1:50 PM
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Re: Call protect on business phone?
31-01-2018 5:35 PM
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If such matters are deemed unlucky or having bad effects then what are Plusnet’s plans to remedy such matters so that they are no longer unlucky or give rise to bad effects?
@JonoH
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Call protect on business phone?
05-02-2018 10:08 PM
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Can I suggest that you change the website then? The page/bullets I mentioned don't say anywhere that they only apply to residential customers. It would have saved me a lot of time trying to find out how to activate and then posting on this forum.
And why is it only available to residential customers? I'm sure it wouldn't actually cost Plusnet anything to make it available to business customers too.
Re: Call protect on business phone?
05-02-2018 10:52 PM
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@carolynchafer, Is it from this page that you are seeing this?
If so, towards the top of the page it highlights that the page is for home phone already:
(my highlighting of "home")
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Call protect on business phone?
06-02-2018 6:45 PM
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Not sure whether or not that was the page (it might have been), but that sentence implies that the details apply to landlines as opposed to mobiles rather than residential as opposed to business (there is no link to anything called "Plusnet business help section" but there is a link to "Plusnet mobile help section"). I was signed into the business account at the time so would assume that anything I see would be relevant to business.
My suggestion that it is made clear on the page is just to avoid others wasting their time and therefore being happier customers 🙂
Re: Call protect on business phone?
06-02-2018 7:37 PM
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Superuser escalation
This topic has been escalated by one of the Superusers; please allow time for Plusnet to respond before commenting further.
Escalation does not imply progressing this matter will be given priority, nor that a different outcome will result.
Reason for escalation: Review response
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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- Re: Call protect on business phone?