Hi again zpeterk,
Just as a quick update, I have been in touch with the chaps managing the switch for you over on the business team to discuss the timing of the change over.
The reason that the change has been held until the next billing date is due to the alterations we need to make on the line in order to shift this back over to a residential service. This is done on the next billing date so that it all ties into the shift in services and means that billing is transferred neatly along with the modifications to the phone service. This means that once the change has been completed, you would then have around a week before the fibre service is installed which we appreciate is lengthy based on the date you requested the change being so soon after the last billing date.
This is standard process for changes of this nature as the shift in business to residential will take precedence over the upgrade to a fibre product. If we were to upgrade you to fibre before the account changes over to a residential service, it would mean that you would need to be on a business fibre product which carries a cost of around £40 a month which we wouldn't want to bill you for if this isn't a service you want.
After speaking at length with the chap who's monitoring your account personally he thinks he may have a way of making the change to fibre ahead of the switch to residential however it will certainly give you some incorrect information on the billing side of the account (although the billing will be correct) until the full switch is made but if you're happy to trust us we may be able to look at getting the changes implemented next week with an installation date for the fibre being a further week after that.
If you're happy for us to deviate from the standard process and try working through this for you then just let us know here and we can begin making some plans for the shift early next week. After that we should just need to confirm a few dates where you can be available for an engineer appointment, this will most probably 3 different days in the week commencing 03/11/14 either AM (8am to 1pm) or PM (1pm to 6pm).
Apologies for any confusion regarding the initial planning on transferring the service over, hopefully this has provided a little detail on why this was done. I know that the alternate option we've provided is a little complex so if you have any confusion regarding this or you would like anything explained then just let me know and I can either answer your questions here or we can arrange a call.
