@tomtom1903 wrote:
... I notice I am only managing dl and upload speeds akin to what my previous broadband managed. Around 5mb dl and. 0.83 upload. With fibre I was promised speeds of 22mb upwards.
Hello,
A warm welcome to the forums.
From were did you obtain the reported speeds? From a data speed test site or from the router stats? In the first instance, the latter is what you need to examine. Was your previous service with Plusnet or some other ISP?
If with some other ISP, who was it?
Is the router connected direct to the master socket with no extensions connected to that socket, either via the back of the face plate or the front?
Note that the promised speed is the line sync speed, not the data transfer speed. Data transfer speed is governed by a number of factors outside of the direct control of the supplier. One known issue for users upgrading from ADSL to VDSL is that BTw can fail to modify the line profile. In such cases, though the sync speed might well be fibre speeds, data throughput is still limited to ADSL speeds.
Users switching from a LLU provider to BTw's services have encountered omissions in the exchange reconfiguration impacting attainable speeds.
It would be worth raising a speed fault report (use the link below) to pipe clean the service configuration.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
