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yes so my connection is all over the place

totalguy
Grafter
Posts: 73
Registered: 24-04-2013

yes so my connection is all over the place

yesterday my connection went down and it definitely did because the router was totally down! i turned it off and on and it came back.
since this ive noticed my speeds have gone up so im getting an extra 100kbps approx more on max download speeds. the connection seems unreliable and theres big fluctuations in speed. sometimes mega slow other times its good. the red light bug keeps coming on and going away and earlier my computer said no internet access and i was still surfing and downloading for ages until it cleared.......usually first sign of a drop is page cannot be displayed, so this no access warning on my pc was a first with plusnet yet it was wrong.
can someone please tell me what the hell is going on with my connection ?
17 REPLIES
totalguy
Grafter
Posts: 73
Registered: 24-04-2013

Re: yes so my connection is all over the place

i guess no one here works weekends then
wykehamhouse
Grafter
Posts: 260
Registered: 01-02-2013

Re: yes so my connection is all over the place

Correct.
dick:quote
Moderator
Moderator
Posts: 18,526
Thanks: 1,820
Fixes: 224
Registered: 11-01-2008

Re: yes so my connection is all over the place

You'll need to use one of the official support channels, either call or raise a ticket.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

totalguy
Grafter
Posts: 73
Registered: 24-04-2013

Re: yes so my connection is all over the place

great  Angry
totalguy
Grafter
Posts: 73
Registered: 24-04-2013

Re: yes so my connection is all over the place

well that was a waste of time "sorry its not a speed problem its a problem between your router and computer"
what a load of rubbish!
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: yes so my connection is all over the place

Hi there,
Sorry to hear you didn't get the answer you wanted, is there anything we can help with?
totalguy
Grafter
Posts: 73
Registered: 24-04-2013

Re: yes so my connection is all over the place

no not really unless your a brick wall because id rather talk to one of those thanks
totalguy
Grafter
Posts: 73
Registered: 24-04-2013

bt wholesale speed test

right so ive done bt wholesale speed tests over a few days various times of day, i spoke to you on the phone days ago and was told id need to do this and now i have so i believe you can see the results? or atleast thats what i was told on the phone days ago
i had mixed results from the tests.
Moderator
Moderator
Posts: 26,541
Thanks: 1,542
Fixes: 101
Registered: 14-04-2007

Re: yes so my connection is all over the place

Moderator's Note
Threads merged and superfluous posts removed.

Customer and Forum Moderator.

Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: yes so my connection is all over the place

Hi, what kind of results were you seeing? Just wondering what sort of variance there was, and what the speeds were like at different times of the day.
totalguy
Grafter
Posts: 73
Registered: 24-04-2013

Re: yes so my connection is all over the place

what does superfluous mean ?

speeds were 45-50% sometimes and them 100% and 90% at some times.
i was told that it would be seen by  plusnet what the results were on my account.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: yes so my connection is all over the place

Superfluous means unnecessary pretty much - for example if you'd copy and pasted the same response into more than one thread, only one of those would be moved and the rest removed as they're not needed.
As for the test results, I did a check for them but couldn't see any I'm afraid, the test option to check results wasn't shown. I'll check again a bit later, though in all honesty we'd need a fault opening for our support team to check those for you and I'm not sure that there is one present - you've not actually described the issues you're having?
totalguy
Grafter
Posts: 73
Registered: 24-04-2013

Re: yes so my connection is all over the place

speeds randomly dropping low and high and sometimes pages cannot be displayed but apparently my connection never drops
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: yes so my connection is all over the place

Can you run this test http://speedtest.btwholesale.com/ (you need to click on Further Diagnostics / put in your phone number and click Run Diagnostic Test)? Please then post the results or screenshot here.
Also, make sure you are doing the test wired rather than wireless - if possible.