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would i need a install

davidwalker900
Grafter
Posts: 123
Registered: ‎04-11-2013

would i need a install

hi i have signed up on the 2nd i woulder if i need a install from openreach i allready have a openreach modem and i want to find out how long will it take for my landline to be transfer
13 REPLIES 13
thesawdust
Grafter
Posts: 384
Registered: ‎28-10-2013

Re: would i need a install

I can't see why they'd need to install it again?
davidwalker900
Grafter
Posts: 123
Registered: ‎04-11-2013

Re: would i need a install

i notice the dates on the account but on the sevice notice it does say i don't need a install
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: would i need a install

There will not requirement for an engineer to visit your premises.
You already have a telephone line at your property, which we will be taking over. The broadband side of things will be done external to your premises (at the exchange).
davidwalker900
Grafter
Posts: 123
Registered: ‎04-11-2013

Re: would i need a install

i notice my order status is a little behide becuse you did order my broadband and frist payment is by a card and the its still on Checking your line its been like that for a few days
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: would i need a install

That's right, the order has been placed. We;re awaiting confirmation that the order has been accepted before the tracker is updated further.
davidwalker900
Grafter
Posts: 123
Registered: ‎04-11-2013

Re: would i need a install

why do i have a activation date on the 12th on Service Notice #176012097
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: would i need a install

Because that's the date we are expecting your order to complete.
davidwalker900
Grafter
Posts: 123
Registered: ‎04-11-2013

Re: would i need a install

chris when does my order has been accepted? on which date its been like this for 4 days
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: would i need a install

Basically, the order has been submitted to our suppliers who have an estimated delivery date of 12/11/2013. Other than that, until the order moves into a committed state, which may happen at any time, I wouldn't be able to provide much further information. As soon as the status of the order changes, it will reflect on the Order Tracker.
davidwalker900
Grafter
Posts: 123
Registered: ‎04-11-2013

Re: would i need a install

any news on my plusnet fibre yet?
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: would i need a install

Once there's an update, we'll be in touch.
The Order Tracker should now have updated.
davidwalker900
Grafter
Posts: 123
Registered: ‎04-11-2013

Re: would i need a install

why did my activation date on the  go to the 16th  and it was on the 12th before? i do not need a install from openreach i have the modem allready
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: would i need a install

I can see your line has activated this morning and you're connected.
Let us know if you've any questions.