wifi not working
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: wifi not working
wifi not working
18-05-2013 4:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
swapping the leads to no avail..I did notice the wifi had slowed down and my ipod had ceased to get a connection yet it tells me I have a strong signal...Any help welcome
Re: wifi not working
18-05-2013 7:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sounds like you are describing a situation where your WiFI is working OK , but your internet connection (out of your router) is not.
Can you identify which router you are using, which lights are on / colour etc?
Do you know how to logon into your router to find out the connection status?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: wifi not working
19-05-2013 8:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Apart from answering the questions that townman has asked, can you clarify the following -
You have a Linux computer (as opposed to a Windows one) and it's connected via an ethernet cable to one port on the modem/router and it works and you can connect to the Internet and browse etc.?
Re: wifi not working
19-05-2013 8:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: townman Trufflesdad,
Sounds like you are describing a situation where your WiFI is working OK , but your internet connection (out of your router) is not.
Can you identify which router you are using, which lights are on / colour etc?
Do you know how to logon into your router to find out the connection status?
Thanks for the reply
The router is a tg585 v8 and all the elights are green. The router will not allow me to log in as it does not accept
the password either a Administrator or admin..I knnow the router is connected ass I can pick up a strong signal
on my phone but cannot connect to the browser.This port on my Linux system works ok hard wired but if I move to
another port on the router it ceases to connect..
Re: wifi not working
19-05-2013 9:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you cannot log into it after a reset then it's probably fubar.
Re: wifi not working
19-05-2013 9:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: trufflesdad The router will not allow me to log in as it does not accept the password either a Administrator or admin.
The username should be "Admin" and the default password is the serial number, which I believe starts with CP
Quote from: trufflesdad I knnow the router is connected ass I can pick up a strong signal on my phone but cannot connect to the browser. This port on my Linux system works ok hard wired but if I move to another port on the router it ceases to connect..
Being able to get connected on WiFi to the router is quite a different matter to connecting through the router to the internet. On any device, in any configuration which you consider to be working, can you connect to the PlusNet portal? If the answer is yes, then it would suggest that some routing configuration has been 'bent.' such that one or more interfaces (ports and WiFi) are being prevented from connectiong through the router to the internet. You might want to consider doing a factory reset of your router. At least that will provide a known start point.
If you cannot get to PlusNet from anything using the router, then there is a different problem.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: wifi not working
20-05-2013 11:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm guessing you had no luck with your current router as a new one is on it's way to you.
Let us know how you get on with it.
Re: wifi not working
21-05-2013 9:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jim:quote
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page