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why slow upload speed?

jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

why slow upload speed?

My upload speed when I first signed up to plusnet was estimated at 1-1.5mbps and 16mbps download. My download speed is exactly correct but my upload speed doesn't even touch 1mbps it just stops at 0.6mbps. I know its only estimated but still it should at least be close to 1mbps?
38 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: why slow upload speed?

linking post in another thread removed
Please be patient
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: why slow upload speed?

What do you mean?
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: why slow upload speed?

In the thread "This forum is a waste of time" you posted
Quote
Can someone reply to my forum in: "broadband and routers" and its called "why slow upload speed?" Please
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: why slow upload speed?

Hi.
I was wondering why my upload speed is so slow. When I first signed up for plusnet they estimated between 1mbps-1.5mbps but my upload speed barely reaches 0.6mbps. Its disapointing because my download speed is brilliant then my upload speed its just terrible? It can't be my line quality because when I did a speed test it came back with my line quality as B* and it says my line would work great with online applications but its just taking forever to upload stuff onto the internet.
Community Gaffer
Community Gaffer
Posts: 5,262
Thanks: 557
Fixes: 5
Registered: 04-04-2007

Re: why slow upload speed?

I've just checked your account and your upstream speeds aren't capped.  Can you go to http://speedtest.btwholesale.com/ and let us know what speeds and profile you are getting?
Thanks.
Kelly Dorset
Broadband Service Manager
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: why slow upload speed?

I have moved your post and the response by Kelly from the another posters problem thread where you posted it as it was creating confusion.
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: why slow upload speed?

i went to the speed test you provided me with but when i began the test it said system busy, please try again later
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: why slow upload speed?

Is their a reason why upload speed is much lower than estimated?
Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
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Registered: 05-04-2007

Re: why slow upload speed?

Is your upload speed lower than you'd expect? Can you give us the results of a BT Speedtest (do the further diagnostics test after the first one).
http://speedtest.btwholesale.com/
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: why slow upload speed?

I went to the website you provided me with but the test comes back saying "system busy, please try again later" I tried it 3 times but it keeps coming back with that
Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: why slow upload speed?

From what I can tell your line is uncapped and syncing at over 800k already, it's possible that over time the DLM will improve that *slightly* but I wouldn't expect big increases.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: why slow upload speed?

Post and subsequent answers in another thread split off and merged with your existing thread
This is why you should not post about the same problem in several places as it causes staff difficulty in trying to keep on top of problems
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: why slow upload speed?

So when Plusnet estimated 1mb-1.5mb they knew they were lying then?
Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: why slow upload speed?

Where did we give the upload estimate? Also remember that it is only that, an estimate not a guaranteed speed.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff