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why is my speed capped?

matty2k13
Grafter
Posts: 173
Thanks: 2
Registered: 03-06-2013

why is my speed capped?

can anyone tell me why my connection is capped ?
i never sync below or above (Up/Down) [kbps/kbps]: 899 / 4,544
4 REPLIES
thesawdust
Grafter
Posts: 384
Registered: 28-10-2013

Re: why is my speed capped?

possibly a long line, can you paste some router details?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: why is my speed capped?

Not sure about the upstream, but the downstream is banded between 2Mb and 4Mb - happy to do an SNR reset if you wish? I should say though that the copper line test failed which might indicate a fault on the phone line. Don't worry if you've not noticed anything though, but if you have it'd be worth getting it resolved before resetting as otherwise you won't get the best speed your line is capable of.
matty2k13
Grafter
Posts: 173
Thanks: 2
Registered: 03-06-2013

Re: why is my speed capped?

i aint noticed anythink mate so you can go ahead and do a reset please
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: why is my speed capped?

Excellent, thanks - reset submitted, should be around 4 hours or so (hopefully less) for it to kick in.