why does my internet keep slowing down to ridicilous speeds at night?
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why does my internet keep slowing down to ridicilous speeds at night?
03-04-2012 9:12 PM
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the last message i got from the customer support was "I have carried out a test on your line which indicate that there are some errors which are the most likely cause of the variable speed issue you have seen.
To fix this I have turned on a system called interleaving, which should correct the errors and solve the issue with your speed."
whatever they have tried hasnt fixed anything and its making it impossible to play any games online. has anyone got any ideas what i can do? if not can anyone recommend another bb that doesnt use the same service as plusnet? thanx
[Moderator's note by Jim (Oldjim) link fixed ]
Re: why does my internet keep slowing down to ridicilous speeds at night?
03-04-2012 9:23 PM
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our test indicates that your line currently supports an estimated ADSL max broadband line speed of 7mbs; typically the line speed would range between 6mbs and 8mbs.
A test on the bt wholesale link shows a download speed of 0.58mbs.
Re: why does my internet keep slowing down to ridicilous speeds at night?
03-04-2012 9:26 PM
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I faced the ridiculous speed as well, less than 0.3M (that is only half of your speed), even cannot open a webpage. How dare to think about the online game?
I am waiting for the response from the moderators. Maybe they can solve my problem. Finger cross!
Re: why does my internet keep slowing down to ridicilous speeds at night?
03-04-2012 9:27 PM
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DSL Connection
Link Information
Uptime: 1 day, 0:29:20
DSL Type: G.992.1 annex A
Channel mode: Interleave
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,244 / 6,144
Bandwidth (Up/Down) [kbps/kbps]: 448 / 6,144
Data Transferred (Sent/Received) [kB/GB]: 0.00 / 1.26
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 14.0 / 27.0
SN Margin (Up/Down) [dB]: 31.0 / 16.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 14,633
CRC Errors (Up/Down): 0 / 29
HEC Errors (Up/Down): 0 / 201
Re: why does my internet keep slowing down to ridicilous speeds at night?
03-04-2012 9:34 PM
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Re: why does my internet keep slowing down to ridicilous speeds at night?
03-04-2012 9:45 PM
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Please run the BT speedtest http://speedtester.bt.com/ and report the results - the IP profile is important
Please advise the Current Line Speed from https://portal.plus.net/my.html?action=data_transfer_speed
Just to add
Your default noise margin appears to have increased to 15dB which is badly affecting your sync speed (nothing to do with the speed test result)
Can you also describe your house wiring - do you have a modern master socket and is it possible to connect the router to the test socket. I am not suggesting that you do it yet
Re: why does my internet keep slowing down to ridicilous speeds at night?
03-04-2012 10:21 PM
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Re: why does my internet keep slowing down to ridicilous speeds at night?
03-04-2012 10:23 PM
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Re: why does my internet keep slowing down to ridicilous speeds at night?
03-04-2012 10:31 PM
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For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :6.14 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5 Mbps
Estimated line speed:
Not recorded (service activated before we introduced estimates).
Current line speed:
5.5 Mb
Re: why does my internet keep slowing down to ridicilous speeds at night?
03-04-2012 10:32 PM
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Click here for further details
Colour: Red BT have advised that no current planned date for WBC on 21CN exists
Colour: Unknown You can view recent Service Outages for this exchange here
Colour: Unknown BT has published DSL Max upgrade information for this exchange
Click here for further details
Re: why does my internet keep slowing down to ridicilous speeds at night?
04-04-2012 12:15 AM
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Most likely Plusnet will contact BT about congestion after picking up this thread in the morning.
Re: why does my internet keep slowing down to ridicilous speeds at night?
04-04-2012 6:37 AM
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Re: why does my internet keep slowing down to ridicilous speeds at night?
04-04-2012 11:00 AM
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I can't see anything obvious causing that but I can see the poor speed test on our systems. I'll get one of our faults team to pick this up for you.
Jojo
Re: why does my internet keep slowing down to ridicilous speeds at night?
04-04-2012 9:15 PM
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