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who do i complain to anyone except plusnet

chappa121170
Hooked
Posts: 6
Thanks: 2
Registered: 20-12-2016

who do i complain to anyone except plusnet

my net connection is keep dropping out between 5 and 20 times per day i have to reset the router every single time this has been going on for a week the last 3 days the plug has been in the "test" socket and when i call i get the run around and when i live chat its the same questions over and over and over do these people even look at their screens to see what you have done so far ...it certainly doesnt look like it answered the questions 5 times ran the tests 5 time logged on for updates and they ask the question and run the tests again and again poitivly mind numbing and im not paying money to fix a problem im already paying for a service im not receiving come on plusnet pull ya finger out

2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: who do i complain to anyone except plusnet

Once again, I'm sorry to hear of the problems you're having. I've replied to your thread over here: https://community.plus.net/t5/Broadband/internet-connection-dropping-out/m-p/1425706/highlight/false...

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
Thomas5020
Grafter
Posts: 25
Thanks: 2
Fixes: 1
Registered: 29-06-2016

Re: who do i complain to anyone except plusnet

Try changing your wifi channel in your router settings.