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where's my new router???

MW45
Grafter
Posts: 50
Registered: 27-06-2013

where's my new router???

I recently signed a new 12 month contract and paid for a new router, I have still not received the router what is happening?

 

 

1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 645
Thanks: 137
Fixes: 29
Registered: 17-10-2015

Re: where's my new router???

Good Afternoon! Smiley 

 

Sorry about the delays on this, the router was added to your account as requested but seems there was an error during dispatch, I've corrected this now and it should be with you within a few days, we do advise 3-5 working days due to royal mail estimates however this is usually 1-2 days

 

Let me know if it's not there soon


 Paul Tarr
 Plusnet Network Operations