whats going on with the Terrible latency????
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- whats going on with the Terrible latency????
Re: whats going on with the Terrible latency????
27-06-2017 11:24 AM
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No problems. Testing your line is detecting an external fault which is possibly the cause of the latency issues. I've reported this through to Openreach and we've been given an estimated response time of by the close of play tomorrow.
Let us know how things go.
Re: whats going on with the Terrible latency????
27-06-2017 4:02 PM
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update:
openreach engineer has been here for the past 4 hours no phone or internet since then (am using my backup mifi) I asked him (on the fly) about connecting me or my line so i could get FTTC and he said there is no reason why i cant get it. My line is EO line and just earlier this month i asked to get upgraded to FTTC and was told that i cant as am EO line...... but there has been a secondary cabinet installed to my exchange to allow EO lines to get FTTC!!!. I have now called and asked to get this escalated as I should have been upgraded by now as to why this not been done..... or should i say..... been told it cant be done done
anyway will let you know what happens
Re: whats going on with the Terrible latency????
27-06-2017 4:33 PM
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Re: whats going on with the Terrible latency????
27-06-2017 4:43 PM - edited 27-06-2017 4:43 PM
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How close to the Exchange are you? How long since the secondary cabinet was installed? If can take a while for lines to be re-provisioned. A new cabinet was installed near my location for some EO lines and it appears 3 - 4 months is the time frame for it to be active.
If you're near then you have a chance. If you're a distance away then the new cabinet will make no difference.
Brian
Re: whats going on with the Terrible latency????
27-06-2017 4:58 PM
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Re: whats going on with the Terrible latency????
27-06-2017 5:08 PM
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Line length is...
DN Line Length Estimate: | 228 Metres |
It looks like our business team have replaced the fibre order with our suppliers about half an hour ago. They'll keep you updated via this ticket
Re: whats going on with the Terrible latency????
27-06-2017 5:30 PM
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Gandalf i knew i wasn't far off with 300 as its about 230 as the crow flies but we all know that aint how it works lol so factored in a few extra meters
I think the last engineer that came out at the start of the month just couldn't be bothered (or wasn't sure) to do what was required to get me on FTTC so just bounced it back with the "Its an Exchange only line excuse". I've been trying to get FTTC since last year and have been monitoring the situation since then, so thats why Im sure i can get it now....... just dont know why its not happened yet
Re: whats going on with the Terrible latency????
27-06-2017 5:45 PM
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Looks like your fibre order is underway, sorry that it took longer than you initially expected!
Re: whats going on with the Terrible latency????
27-06-2017 9:01 PM - edited 27-06-2017 9:04 PM
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oh well it was looking good but now pings are back up in the 2000ms again maybe averaging around 1140ms so i guess i still have an issue
Ping statistics for 212.159.9.2:
Packets: Sent = 455, Received = 455, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 26ms, Maximum = 3269ms, Average = 1166ms
Re: whats going on with the Terrible latency????
28-06-2017 12:50 PM
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Checking your line at that point shows there was very little download, however you were completely maxing the upload of the connection between 8pm and 9pm (just before the post), that will cause latency like you've seen.
Hopefully fibre will alleviate this for you.
Re: whats going on with the Terrible latency????
28-06-2017 1:31 PM
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Chris well i hope it does as the say 3rd time lucky as this will be the 3rd time that I've tried to get FTTC, and hopefully i wont get an engineer telling me that am on an EO line (which I am well aware of) so cant get FTTC, even thought there is a secondary cabinet installed a few meters away so that EO lines CAN get FTTC
Re: whats going on with the Terrible latency????
01-07-2017 6:45 AM
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any chance someone can reset my line so I can hopefully re sync at a better speed (mainly upload)???
Re: whats going on with the Terrible latency????
01-07-2017 6:58 AM
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What are the current DSL stats? There didn't appear to be anything much that could be improved by being reset from the previous stats posted.
Re: whats going on with the Terrible latency????
01-07-2017 7:04 AM
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Link Rate | 14119 Kbps | 783 Kbps |
Line Attenuation | 7.5 dB | 3.0 dB |
Noise Margin | 3.1 dB | 5.8 dB |
I should be syncing at higher speeds than that. My upload should be closer to 1MB and download should be 17MB just like it used to be.
Re: whats going on with the Terrible latency????
01-07-2017 7:25 AM
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Those stats don't show whether interleaving is on or off, if it's on the upstream, you'd probably get a small increase in upstream bandwidth by switching it off.
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