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what is my profile

harps1h
Grafter
Posts: 142
Registered: ‎26-07-2011

what is my profile

I have a line on which my contract is 17mb, with a current line speed over +18mb,  but in my package details it shows it as this:
THIS IS YOUR CURRENT BROADBAND PACKAGE
Plusnet Unlimited (Contracted)
£16.99
per month
    Unlimited Usage
    8Mb download speed (estimated)
    You've 8 months left of your 12 month contract
    Perfect for large families, downloaders and gamers
Expected speeds explained
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: what is my profile

Hi there,
That's a known issue I'm afraid. Our systems have your line profile as 19300kbps (19.3MB)
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team