well do you proud what a joke
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well do you proud what a joke
21-03-2014 2:44 PM
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ive had no internet since weds eve @8.5
no notification from p/net tried to phone them no reply so phoned them on thurs 20th was givin the run sround all then was told that hot vp was not fixed on the 18th march so was told by a very unplesdent csr that i willhave no internet until this hot vp is fixed can take upto 72 hours what joke not happy with this at all esp being dced withour notifacatin...finnigan
Re: well do you proud what a joke
21-03-2014 3:06 PM
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I'm really sorry to hear about this especially if we haven't handled it well.
Having checked I can see a "lift and shift" is being done as well as a precaution so I'm happy our suppliers are doing everything possible.
We should have an update about this on Monday for you.
Adam
Re: well do you proud what a joke
21-03-2014 3:24 PM
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Re: well do you proud what a joke
21-03-2014 5:14 PM
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Quote ...really no happy with this .finnigan
I can tell, I'm really sorry.
Just to be clear a lift and shift takes up to 3 working days to complete.
This was agreed to by our suppliers yesterday hence it being due to complete by Monday
Sorry again if this wasn't made clear previously.
Re: well do you proud what a joke
21-03-2014 6:29 PM
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Re: well do you proud what a joke
21-03-2014 6:35 PM
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Re: well do you proud what a joke
22-03-2014 12:15 AM
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Could you imagine what it would cost if it actually took an engineer 3 days to do this fairly routine job?
Re: well do you proud what a joke
22-03-2014 12:12 PM
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Re: well do you proud what a joke
22-03-2014 2:49 PM
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It takes approx 3 days before the BT engineer will get the Job Ticket to start the work (Due to excessive work-flow & still playing catchup from mother natures destructive ways this past winter)
Then
When the engineer is on site the actual job in this case (a lift & shift) should take no more than 2 Hrs if all goes to plan
Re: well do you proud what a joke
22-03-2014 4:21 PM
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thanks for your input, still does not warrent the fact that i ve had no internet since wedensday evening and if what u say is correct why disconnect me the "customer"4 and half days before the job is due to start which will be monday geez anyone from p/net want to reply...finnigan
Re: well do you proud what a joke
22-03-2014 4:42 PM
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From what I gather
I would not of thought that PN disconnected you at all
I think that the problem that relates to the reason that the lift & shift has been ordered is the root cause of your disconnection
The only way I could see any ISP deliberately disconnecting their customer(s) is if they have not paid their bill (which is not related to your issue)
Re: well do you proud what a joke
22-03-2014 4:56 PM
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the issue ive got with my internet is a hot virtual path in other words congestion on that part of the exchange still wouldnt warrent me having no internet till monday as all that was happening was slow downs in the evening to warrent me having no internet till monday for a job that only takes 2hours anyone from p/net want to reply...finnigan
Re: well do you proud what a joke
22-03-2014 5:08 PM
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I am aware what the HVP is & since PN was told by their supplier that it will take 3 working days to complete, there is nothing further PN can do atm, as it is now in the hands of the supplier to complete the Job
Quote from: _Adam_Walker_ <snip>
Just to be clear a lift and shift takes up to 3 working days to complete.
<snip>
Think of it like taking your car for a MOT & you get told they will not pass the car until the car is fixed, you then have to arrange to see a mechanic that tells you they can order the part however it will take 3 working days to get to them, before they can get your car suitably repaired to pass the MOT.
As frustrating as it is Unless BTOpenreach completes or fails to do the Job on Monday PN are unable to do any more at this stage
Re: well do you proud what a joke
22-03-2014 5:14 PM
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I'm quite sure that plusnet will be happy to credit you for the time that you are without service though, As to why your service stopped working i have no idea, but could it be the fault that BT openreach are going to repair that's the underlying cause ?
Re: well do you proud what a joke
22-03-2014 5:42 PM
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thanks for your input but if that was the case they would have or should have told me if there was more than one fault with myinternet service all this was supposed to be done on the 18th march but bt engineer could not complete the task so p/net phoned on wednesday 19th to tell this and they did not have another date for the job but would let me know when do and yous know the rest still does not warrent me having no internet until this job is finished/started on monday...finnigan
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