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web pages disappear

ghos7em1
Grafter
Posts: 247
Registered: 13-05-2014

web pages disappear

using technicolor router,if i go to say sky.com page will load then disappear also happens when i go to router login page.anyone know how to sort this?
8 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: web pages disappear

is that wired or wireless
ghos7em1
Grafter
Posts: 247
Registered: 13-05-2014

Re: web pages disappear

router can only connect to modem wired why do you think wireless? i am on fibre.only been having these problems since it was upgraded to latest firmware,the latest firmware is buggy can you roll back firmware for me
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: web pages disappear

I was asking about you to the router not the router to the modem
Have you tried a hard reset of the router - paper clip method
ghos7em1
Grafter
Posts: 247
Registered: 13-05-2014

Re: web pages disappear

sorry Smiley i only use wired,and yes ive tried reset.firmware is buggy
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: web pages disappear

You can flash back the firmware as shown here - unless you use a MAC - http://products.plus-payh.co.uk/firmware/
ghos7em1
Grafter
Posts: 247
Registered: 13-05-2014

Re: web pages disappear

plusnet upgraded my firmware remotely and now im left with a router with buggy firmware.if i have to correct the mistake your staff made i will make a complaint
Community Veteran
Posts: 3,382
Thanks: 5
Registered: 18-01-2013

Re: web pages disappear

Have you tried with a different device (i.e. smartphone / tablet) to connect through the router ?
I've had a customer before who has had issues like this and it turned out to be malware redirecting the web pages to an alternative site that had been brought down already.
Any script on the page when it goes blank and (view page source) ?
ghos7em1
Grafter
Posts: 247
Registered: 13-05-2014

Re: web pages disappear

i scan for virus and malware every week m8 to get router login to appear i have to reset router to default so have to re do all port forwards.firmware is buggy