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we have "performed maintenance" on your account

driveconsultant
Grafter
Posts: 164
Registered: ‎03-08-2007

we have "performed maintenance" on your account

Why do PlusNet engineers have to be so secretive about what they have done to attempt to rectify a fault? Several times I have had this phrase quoted at me when dealing with questions, and it doesn't inspire confidence. A lot of PlusNet customers are fairly tech-savvy and would prefer to know what has been done. It's better to have the info - even if you don't understand you can always ask someone what it means or Google it.
2 REPLIES 2
VileReynard
Hero
Posts: 12,616
Thanks: 582
Fixes: 20
Registered: ‎01-09-2007

Re: we have "performed maintenance" on your account

It's a possibility that PlusNet have a piece of software that checks and adjusts your account when the account is out of kilter with reality. It's not necessarily clear what has been changed or why it should be changed.
Many large systems have back-end addons to fix small(?) bugs.

"In The Beginning Was The Word, And The Word Was Aardvark."

Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: we have "performed maintenance" on your account

Alot of the maintenance the CSC guys perform is a simple refresh of the component. Each item on your account (mailboxes, hompages, ccgi etc) is a separate component, refreshing this basically rebuilds the information held in the db about this.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.