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vpn issues...

mb31uk
Newbie
Posts: 4
Registered: 21-04-2013

vpn issues...

Hi All
First post so be gentle!!  Cheesy
Right, I need to get my windows 7 pc to VPN to work, however I am having some issues.
I have altered the firewall on my plusnet thomson TG582N router to off but looking at the toolbox it still shows standard settings despite numerous reboots.
I have also followed MrW's work around here http://community.plus.net/forum/index.php/topic,102798.0.html ;
I have unbound  "connection unbind application PPTP port 1723" and also unbound "connection unbind application IKE" but still I cannont connect?
I also tried to disable NET however this seemed to shut my internet access down so I re enabled that.
The only thing I can think that is stopping it now is the firewall. Is there a way of using cmd to reduce the firewall setting ?

I get error 800 the VPN tunnel failed.
Any help will be greatly appreciated guys.
Regards Mark
9 REPLIES
Community Veteran
Posts: 26,638
Thanks: 869
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Registered: 10-04-2007

Re: vpn issues...

Have you turned off the Plusnet firewall? https://portal.plus.net/my.html?action=firewall
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
mb31uk
Newbie
Posts: 4
Registered: 21-04-2013

Re: vpn issues...

Hi Jelv
Yeah see below
https://www.dropbox.com/sh/4y7n2flnhj3qu4b/IQT5Fplp1s
Still wont connect
Mark
Community Veteran
Posts: 1,840
Thanks: 102
Fixes: 6
Registered: 21-01-2013

Re: vpn issues...

Also try:
connection unbind application=ESP
saveall
I would double check IKE is unbound with the command
connection bindlist
Also ensure the PC is configured to obtain it's IP address via DHCP.
IMO these routers are not good at opening ports for devices on a static IP.
Community Veteran
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Registered: 18-02-2013

Re: vpn issues...

mb31uk
Newbie
Posts: 4
Registered: 21-04-2013

Re: vpn issues...

Cheers guys
Still got issues but a different error.. not its 807.
I did as npr said and all seems fine.
I now get the error on the verify un and pw
If i disable the router firewall could you give me the script to enable it again if i have no luck please Smiley
Cheers
Community Veteran
Posts: 1,840
Thanks: 102
Fixes: 6
Registered: 21-01-2013

Re: vpn issues...

Quote from: mb31uk

If i disable the router firewall could you give me the script to enable it again if i have no luck please Smiley
Cheers

This is the default config for the firewall:
firewall config state=enabled keep=disabled tcpchecks=none udpchecks=enabled icmpchecks=enabled
saveall
Very much doubt messing with the firewall will help, but good luck with this.
Is the VPN PC on a dynamic IP?
mb31uk
Newbie
Posts: 4
Registered: 21-04-2013

Re: vpn issues...

npr
Cheers for that. I will have a try and see.
I need to speak to our IT guy to find out if the server has dynamic ip.
Its seems like hard work to get something that imho should be simple to do. I wonder why plusnet do not address the problem directly. I am sure there are many customers than need to be able to vpn into work.
Thanks for the advice.
Community Veteran
Posts: 1,840
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Registered: 21-01-2013

Re: vpn issues...

Quote from: mb31uk
npr
I need to speak to our IT guy to find out if the server has dynamic ip.

No, I mean your PC, the one you're using to access the VPN server.
The Technicolor router can sometimes have problems opening ports for devices set to a static IP address. IMO this is key to a lot of port forwarding problem people have with this router.

If this was my problem, I would:
1) ensure your PC's network config is set to "automatically obtain the IP address".
2) Do a factory reset on the tg582n ( ensure you know your plusnet username and password first cos you'll need to re-enter them in the router.
3) Try the vpn. -- if it still doesn't work:
4) try the following telnet commands to the router:
connection unbind application=IKE port=500-500
connection unbind application=ESP
saveall
http://npr.me.uk/vpnissue.html
6) If vpn still doesn't work check the software firewall on the PC.
Good luck.
Community Veteran
Posts: 26,638
Thanks: 869
Fixes: 10
Registered: 10-04-2007

Re: vpn issues...

When I switched to the TG582n I didn't have to do anything for the VPN I use - it just worked.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)