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very slow speed for a few days now

chri5hill
Grafter
Posts: 48
Registered: 11-11-2008

very slow speed for a few days now

Hi guys
have recently seen my connection speed go up from 1.5mb to almost 5mb which was a great surprise and i have been browsing and downloading at a faster rate for a couple of weeks.i dont know why that suddenly happened i guess BT may of upgraded my line somewhere however a few days ago it has gone back down to 1.5mb but my router still shows my connection being at 4998kbps.I have done a BT speedtest which gave me the following results:
Download  Speed
1.47 Mbps
Download speedachieved during the test was - 1.47 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 4.41 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
0 Kbps
 
0 Kbps 448 Kbps
Max Achievable Speed
Upload speed achieved during the test was - 0Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps 

just wondered if anyone could help on this subject
thanks
chris
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: very slow speed for a few days now

I've just run some checks for you and can see a line synchronisation speed of 4998kbps, the line rate is currently at 4409kbps. Your connection also seems quite stable so I can't really see any obvious issues that could be casing a drop in speeds.
Your best bet for issues like this is to raise a fault with us: https://portal.plus.net/apps/kbdfaults
Let us know if you have any difficulties after you've raised the fault.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team