very slow broadband speed
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very slow broadband speed
23-11-2020 5:18 PM - edited 23-11-2020 5:32 PM
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Hello
I am having problems with my broadband connection with very low speeds when it is connected. I tried the speed tests and the results are attached and they confirm a low speed. I tried the BT quiet line test and there does seem to be some interference on the line.
Would it be possible to test the line to see if a problem can be identified?
Thanks for your help
Geoff
Re: very slow broadband speed
23-11-2020 5:35 PM - edited 23-11-2020 5:37 PM
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@GCotterill Try the online phoneline test in here:https://www.plus.net/help/phone/phone-line-troubleshooting/
Edit - that report says your BB is effectively not working, but you need to eliminate the phone side as a probable issue first.
Re: very slow broadband speed
23-11-2020 6:08 PM
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Hi John
I have tried the quiet line test again with the master socket with a corded phone and the interference has gone that was there yesterday. I would say the phone line is ok now as best I can tell.
Thanks
Geoff
Re: very slow broadband speed
23-11-2020 6:22 PM
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Geoff - Has your speed improved, and have you returned to your normal setup?
Re: very slow broadband speed
23-11-2020 6:47 PM
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Hi John
The speed has now gone back to normal about 1.0-1.3 Mbps on the Fast .com test. I am connected though the microfilter into the BT socket in the normal setup. Did you find a problem?
Thanks
Geoff
Re: very slow broadband speed
23-11-2020 6:52 PM
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Is that derisory speed your normal, Geoff?
I wasn't looking for problems - I'm only a customer like you, but one who 'patrols' a few boards to try and help others before they have to try and get a response from PN.
I can only work from whatever information you provide.
Re: very slow broadband speed
24-11-2020 2:50 PM
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I'm afraid it is the best speed I can get.Possibly too far away from the telephone exchange to see higher speeds. It wouldn't be so bad if the speed would be stable but when it goes to 11Kbps it not useable. Goes back to the 1990s with dial up modems!
Geoff
Re: very slow broadband speed
24-11-2020 3:52 PM
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OK, I understand, my sister is in the same position.
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