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very erratic ping / speed

booty
Grafter
Posts: 56
Registered: 16-01-2013

very erratic ping / speed

Hi , im currently experiencing very erratic ping / speeds which is really effecting my online gaming , ive restarted my router several times to no avail .Is there some issue at the moment or anything I can do .
thanks
mark
41 REPLIES
Community Gaffer
Community Gaffer
Posts: 5,269
Thanks: 577
Fixes: 5
Registered: 04-04-2007

Re: very erratic ping / speed

Hi,
Any particular times of day?  Or just all the time?  Have you done any speed tests recently?
Your line looks reasonably stable:

Kelly Dorset
Broadband Service Manager
Community Gaffer
Community Gaffer
Posts: 5,269
Thanks: 577
Fixes: 5
Registered: 04-04-2007

Re: very erratic ping / speed

Was it just last night?  There was some possible issues with services going over our peering with Level 3 last night:
http://community.plus.net/forum/index.php/topic,121325.0.html
Kelly Dorset
Broadband Service Manager
booty
Grafter
Posts: 56
Registered: 16-01-2013

Re: very erratic ping / speed

Hi , yes was most of yesterday evening , all seems good this morning .
booty
Grafter
Posts: 56
Registered: 16-01-2013

Re: very erratic ping / speed

hi, it seems I am getting erratic pings again should I try restart router ?Huh
booty
Grafter
Posts: 56
Registered: 16-01-2013

Re: very erratic ping / speed

Still the same this is getting stupid now , one minute getting 21 ms ping then 190ms
Community Gaffer
Community Gaffer
Posts: 5,269
Thanks: 577
Fixes: 5
Registered: 04-04-2007

Re: very erratic ping / speed

Hey.  Where are you seeing the latency?  A particular game server?  All activity?
Kelly Dorset
Broadband Service Manager
booty
Grafter
Posts: 56
Registered: 16-01-2013

Re: very erratic ping / speed

Noticing in games , so doing speed tests which are bringing up the ping issues
booty
Grafter
Posts: 56
Registered: 16-01-2013

Re: very erratic ping / speed

Just done a bt speed test , speeds are good at 63 down 15 up but ping of 97
booty
Grafter
Posts: 56
Registered: 16-01-2013

Re: very erratic ping / speed

Another speed test got 22 down 14 up ping of 37
booty
Grafter
Posts: 56
Registered: 16-01-2013

Re: very erratic ping / speed

And then a normal test of 73 up 14 down and 21 ping , like I said it's very erratic
Community Gaffer
Community Gaffer
Posts: 5,269
Thanks: 577
Fixes: 5
Registered: 04-04-2007

Re: very erratic ping / speed

We did some quick checks and your line looked fine.  I suspect we need to look a bit deeper!
Kelly Dorset
Broadband Service Manager
booty
Grafter
Posts: 56
Registered: 16-01-2013

Re: very erratic ping / speed

yes i think we do , still having the same trouble, pings are just all over the place making any gaming not worth while .
Community Gaffer
Community Gaffer
Posts: 5,269
Thanks: 577
Fixes: 5
Registered: 04-04-2007

Re: very erratic ping / speed

Head over to http://faults.plus.net and get a fault raised for us.
Kelly Dorset
Broadband Service Manager
booty
Grafter
Posts: 56
Registered: 16-01-2013

Re: very erratic ping / speed

Have done that but will they look into ping issues as no mention of it when going through the questions , this needs to be sorted soon as it's been a problem for far too long now .