using my own TP-Link 2100 router

[#1]

@prettygrim49 You will have to wait until @Townman has had chance to have a look - he is not always here.

[#2]

Good that you have the monitor in place, though there is something odd about the time line.

First though at moment (as advised) we only need to see “interesting” SNRM graphs. The other graphs you posted are not relevant until we see something worth looking at. So far contrary to descriptions given, your line *looks* quite fine.

I say *looks* because I am not sure that the granularity (sample rate) is that which was requested, so matters of interest might be be getting discerned. Are the settings 10 second sample rate with 720 points per graph? That would deliver graphs “2 hours wide” whereas these are 4 hours per graph, with the graph being captured at 2 hour intervals.

Can you please post the line stats out of the router.

[#3]

sorry about that. i was unaware, thought Townman was available more or less all the time. my mistake

[#4]

ok. from what i understand, the info i uploaded is not what you wanted, so isn't as helpful as i thought it would be. sorry about that, Townman. i never altered any of the settings within routerstatslite, so the info it gave is from how it is set. i'm not sure how to change those settings to give the info you need. perhaps educate me a little? also, you ask for line stats. again i'm unsure as to what exactly they are and how to get them. again, a bit of education, pls, if you dont mind, then i'll do my best.

a bit of extra info again. my line has been reset. i have added a screen shot from routerstatslite showing the present readings. i am waiting with bated breath for the router reboot to occur and what the readings will be then. if it does as is the norm, it'll be fairly soon and the drop will be about 3.5kbps. i'm also waiting to see if the what is usual drop in downstream snr occurs this evening, if so, what the drop is, whether the connection then loses it's stability/regularity and what it goes up to tomorrow.

look forward to the instructions and if i understand and give what you're looking for

[#5]

@prettygrim49 To speed things up

I assume you're using RouterstatsHub5a and a Hub One.

Routerstats settings - select Configure tab

Hub One - navigate from the Home page to Troubleshooting >Help desk You will be prompted for the hub admin password. 

 

Copy/paste the following lines. There will data on your Hub.

HTH

[#6]

@Dan_the_Van Half right - he's using his own TP-Link 2100 router.

[#7]

@jab1 

Screen shots from post 25 clearly show RouterStatHub5a which only works on a Hub One.

[#8]

@Dan_the_Van 

Sorry, I'm finding this topic hard to follow, but having read it through, yep, he's using the Hub1, so apologies, ignore me. 😉

[#9]

got it. will post in a couple of mins. tnx for indicating

[#10]

i was using the TP-Link. it bombed out on me, for whatever reason and had to put the Hub one back into the system. been too worried about trying the TP-Link again. will do if things stay stable and see what happens

[#11]

this is the info from in the Hub one. hope it's what you need. i thought you was after info from routerstatslite, so no wonder i couldn't find/didn't understand. if there's anything else, i'll try to post it. however, as you can see, things are a little different since the router reset

info asked for:

5. DSL uptime: 0 days, 06:17:12
6. Data rate: 7402 / 39993
7. Maximum data rate: 7486 / 42814
8. Noise margin: 6.1 / 7.4
9. Line attenuation: 38.0 / 22.7
10. Signal attenuation: 37.0 / 20.1
11. Data sent/received: 9.6 GB / 177.3 GB

[#12]

I might be around a lot but I do lots of other stuff too. It’s been a busy week!

Those router stats suggest that the line is being “managed”. SNRM of 7.4dB is neither 6dB or 9dB which would be a standard value.

Need to look back through what you’ve posted…

[#13]

bit of an update for you. things were ok for approx36 hours or so. at 2am this morning, the hub one auto rebooted the downstream snr dropped from 7.7db to 6.3db. the downstream speed dropped from 39993kbps to 38207kbps. i was asleep, puter was turned off, as was the internet connection and routerstatslite was disabled. had i have known this was gonna happen, i'd have left all connected and enabled. i'll do that tonight and for a couple of nights and see what happens. this is the problem when i dont know when this rebooting is gonna occur and i wont leave my machine constantly on the net, let alone switched on.

i read, Townman, where you say it looks as if the machine is being 'managed' i have no idea what could be doing that as the only thing running in start-up is the avast free a/v. i regularly scan the machine for viruses, for adware and spyware. and always get 'clean' results. what do you have in mind that could be 'managing' the machine or the connection, other than plusnet itself?

[#14]

@prettygrim49 

It would be helpful if you posted the Help Desk data again so it can be compared to Fridays.

The timings of the DSL drop is likely be a DLM (Digital Line Management) resync as they usually occur around that time.

Regarding "where you say it looks as if the machine is being 'managed" @Townman was referring to your line being managed.

DLM is supposed to manage a DSL connection to provide a stable line.

[#15]

yes, that's true, but even openreach recognises that the DLM they use is total [-Censored-]! the biggest reason it's used is to stop the complete replacement of the copper cable. when Patterson managed to convince this government that no one in the UK needs broadband faster than 30mbps, he saved an awful lot of restructuring and replacement of cables. what the government didn't accept was how far it would put us behind compared to almost everywhere else or how long it would take to catch up. had fibre been implemented when it should have been, there wouldn't be all the problems people get with instability, connection failures and interference that are still there on copper (and, in some cases, the even older/worse aluminium cables) cables. what i dont understand is why dlm kicks in when there appears to be no errors showing on the line. if the router reboots happen at the time mine did this morning and that is usual, then why? surely that shouldn't happen unless there is a reason to do with line instability, not just for the sake of it or because an ISP wants to reduce speed