using my own TP-Link 2100 router

[#1]

Routerstats monitors the current line stats of the router ... which should be left on all of the time.

Monitoring the router all of the time might prove the presence or absence of RFI.

[#2]

as i said in the last message, the router is never switched off manually, but the internet connection is disabled via a desktop shortcut and routerstatslite is stopped before i turn off the computer. i dont see how routerstatslite can continue to keep a log of the connection if the internet and the computer is switched off as well? apologies if i'm being thick here for not understanding this. if that is the case, please clarify

[#3]

Ah - you disable the computer's connection to the router (and thereby in turn to the router).  When most people make a statement about disabling internet connection they tend to mean they switch the router off.

To run useful monitoring, the PC needs to be able to access the router 24x7.

[#4]

so, my closing down procedure is this:

close all browser/email programs

disable routerstatslite by clicking on the desktop shortcut to it

disable the internet connection by clicking on the desktop shortcut

clean the machine using CCleaner

close down the computer

i NEVER leave my machine running 24/7 and certainly never leave it with the internet connection enabled

what do you want me to change to get logs or whatever? bear in mind that regardless of what time of year it might be, my plusnet router auto reboots between 02:30 and 03:30. why then i have no idea. even when i tried my own TP-Link router the time it auto-rebooted but then refused to connect to the internet again without doing a manual reboot was at a very similar time. the point i'm making is that it isn't, for example, when the street light outside turns on/off or my boiler turns on/off. i appreciate that the issue could very well be an electrical issue but it isn't anythin in the home or the immediate vicinity. that means the problem could be caused by something quite a way away and that may never be found, let alone corrected. i need to then assume that this issue wont happen once FTTH is enabled, right?

next question is about the SOGEA. the plusnet rep told me that as i have FTTC atm that can give up to 80mbps. however, as i am still on copper from the cab to my home and am only getting 37mbps at best atm (can get 40mbps but it never lasts long. the router auto reboots and the speed drops. when this happens it is always between 3-3.5mbps at a time. dont know why that is, regardless of what the speed ends up at) what increase, if any, am i likely to get switching to having no landline? when you have a landline only, the cost is about £15/month. why is it that that cost suddenly drops to just being £4-5/month when the landline isn't then required? seems that ISPs are really coining in on that. also, as the line is still obviously there so broadband can be supplied, would you still report faults in the same way? customers wouldn't have the option of trying, as you suggested i do, the clean line check as there would be no line.

[#5]

For this to be effective, you need to leave the PC connected to the router and router stats running 24x7.

I would guess that with your approach to operating a PC, everything you start it up, you have to wait ages for it to become useful whilst it runs all of the security updates ... it would otherwise have run over night / whilst you were not actively using it.

[#6]

@prettygrim49 

If the problem is EMI and the interference is getting on the line away from your home then a switch to full fibre will fix it.

You say that your line is capable of 80Mbps but only get just under 40Mbpa. Tou're not by any chance only paying for the 40/10 service?

There seems to be some confusion concerning landlines and SOGEA. As you are still on the copper network you still need the copper landline to deliver broadband to your home. SOGEA doesn't remove this requirement, you still need the landline to connect your home to the street cabinet. What it does is removes the landline phone service from the copper landline. Whilst it's called the landline, this is not just the length of wire to your home, there are many other essential parts of the infrastructure that you still need, despite losing the phone service, built into this package.

[#7]

actually, no. my pc boots extremely fast and doesn't have to go through anything to do with security updates at all, except for the A/V. that again is fast. the approach i have to running any PC is of self-preservation, keeping the possibility of intrusion to a minimum

as for the pc being connected to the router, that is always connected and never disconnected, just like my router is never disconnected. because the router is continuously running, just as is the connection to the pc. yes, i turn my pc off every day, and yes i disable the internet connection before i turn the pc off. however, i could leave everything enabled and connected to the 'net as an experiment but, from what i gather, it wont help unless this is done continuously because if the issue is an electrical 'surge' for example, it isn't something that happens every day. it could be not just days but weeks before something happens and something shows.

[#8]

as far as i know, i am paying for the faster service, not the 40/10. if i am, then it's a fault of plusnet for connecting me to that slower service against my wishes. i pay about £26/month. if i was to discover i am not on the faster service, i wont be very happy! plusnet should have informed me that i have been downgraded and the reasons why! if it's because the service cant be given to me because of the copper cabling, i should also have been told that, not just leave me on a slower connection because someone else thought it was ok to do.

[#9]

Great - please run RouterStats 24x7 - sample interval needs to be 10 seconds with 720 points per graph.

Please post samples of the SNRM graph which looks anything other than clean.

Line stats from the router - as requested before - would be helpful as well.

[#10]

ok. i'm gonna try to attach some bits for you to look at. i have no idea on the upload limit, so i'll see what happens. if i have to do multiple uploads, understand why i've had to do so

[#11]

as there are 4 lots of files, i'll have to do 4 posts. i hope they help

[#12]

2nd post with attachment

[#13]

3rd post with attachments

[#14]

4th post with attachments. please bear in mind, that there has been no router reboot in over 6 days, so the only change you'll be able to see is how the downstream snr drops from whatever it was (6-6.1db) around 10 or 11 am to maybe as low as 5.4db. once the downstream snr starts to fall, over a period of 2-3 days maybe, it will fall further until there is a router reboot, the downstream snr goes up to whatever level it deems needed, the downstream speed will reduce usually by 3.5mbps and away we go again. if that doesn't fix the problem, even though plusnet ALWAYS says it cant see any problems, the snr will keep going up and the speed falls away until it is admitted there is a problem and openreach are contacted. they ALWAYS find issues, usually more than one and the engineer often has increase the time spent eliminating the extra faults found. not good for the engineer, not good for the customer, me and not good for plusnet. this has been the continuing cycle for a long, long time!

[#15]

were the files i uploaded any good at all? the limit is 9 files so not as much info as i would have liked to give