cancel
Showing results for 
Search instead for 
Did you mean: 

usertools.plus.net dead currently

Community Veteran
Posts: 3,188
Thanks: 20
Fixes: 2
Registered: 31-07-2007

usertools.plus.net dead currently

Tried checking gateway I am on and found its down, http://www.downforeveryoneorjustme.com/usertools.plus.net
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
4 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,284
Thanks: 1,052
Fixes: 86
Registered: 04-04-2007

Re: usertools.plus.net dead currently

We're looking into it now Gus.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: usertools.plus.net dead currently

Did this do the damage - DNS propagation problem
Quote
When's this work happening?
Tomorrow morning, 25th September.
What does it affect?
Access to the Usergroup and Usertools websites:
http://usergroup.plus.net
http://usertools.plus.net
How long will it take?
About 30 minutes.
What does the work involve?
We are migrating the above websites to a new server environment.
Am I likely to notice the work?
It's unlikely, however the chat feature, the Usertools IRC server and some outdated tutorial content has been removed/retired as part of the migration. The Usergroup forums will also be offline whilst DNS is allowed time to catch up (see below).
Is there anything else I need to know?
Because this is a DNS change, it is likely to take 24 hours or so for the changes to fully propagate. During this time, some visitors to the above sites will be taken to the old server, whilst others will see the new one. The Usergroup forums will also be in 'maintenance mode'.
If you experience any problems following the migration then please let us know by posting over on our discussion forums - http://community.plus.net/forum/index.php/topic,132139.0.html
Linn Karstrom
Customer Relations
Community Gaffer
Community Gaffer
Posts: 13,284
Thanks: 1,052
Fixes: 86
Registered: 04-04-2007

Re: usertools.plus.net dead currently

Quote from: Oldjim
Did this do the damage

No, it's just a very unfortunate coincidence.
It's back up now BTW Smiley

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Superuser
Superuser
Posts: 3,136
Thanks: 1,564
Fixes: 11
Registered: 10-04-2007

Re: usertools.plus.net dead currently

Confirmed that both Usertools and Usergroup back up and running AND that Gateway checker and Exchange checker are operational.
 
The PUGIT database is temporarily out of service whilst we resolve an "unwanted feature" though  Cry

M