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usage info , plusnet speeds

db100547-1
Newbie
Posts: 2
Registered: 08-02-2017

usage info , plusnet speeds

1 ... for over 5 days now , the usage info is / has not been available . be nice if they told you why 

 

2 i used to get 40% faster speeds on my connection , now it is running slow .   why ?

 

 

EMAIL; ANSWERS WOULD BE NICE . YOU HAVE THE EMAIL ADDRESS ALREADY .

.

 

3 REPLIES
MrSilver
Pro
Posts: 550
Thanks: 88
Fixes: 9
Registered: 05-10-2016

Re: usage info , plusnet speeds


db100547-1 wrote:

1 ... for over 5 days now , the usage info is / has not been available . be nice if they told you why 

 Not been working for a while now for some users.

 

2 i used to get 40% faster speeds on my connection , now it is running slow .   why ?

most likely a fault, but not much info in your post to go on tbh.

db100547-1
Newbie
Posts: 2
Registered: 08-02-2017

Re: usage info , plusnet speeds

further to my earlier mail to you ,  today I checked with BT Wholesale - speed checker , and found that i am still getting slow speeds comared with what I uysed to get .

 

The current speeds were , download 11 mb , upload 1 mb .    This is rediclious . considering that I used to get about 16 MB download and about 5MB upload .

 

 

seeing as I have been with PLUSNET for many years now` , I am dissapointed that nothing seems to have been done about it .

 

IF anything is going to be done , -  LIKE RESET THE PROFILE , which was done some years ago , and inproved things , Let me know to my email address which plusnet have 

Plusnet Help Team
Plusnet Help Team
Posts: 17,636
Thanks: 619
Fixes: 159
Registered: 05-04-2007

Re: usage info , plusnet speeds

Hi there and thanks for getting in touch.

 

Checking the estimates for your line you should be receiving between 6.5 and 15Mb/s.

 

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

     

Left in Jumper

WBC ADSL 2+ Up to 11 -- 6.5 to 15 Available -- -- -- --

 

Your line is currently connected at 17261, which is above the estimates:

 

Upstream Link Info

Loop Loss SNR Margin Errored Seconds Hec Errors Cell Count Speed
11.1 6 0 7 4770 1131

 

Downstream Link Info

Loop Loss SNR Margin Errored Seconds Hec Errors Cell Count Speed
25.5 6.3 15 N/A 6943 17261

 

This in turn gives you a connection profile of 15200.

 

If you're continuing to see poor performance I'd advise getting this reported to us as a fault at https://faults.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team