usage info , plusnet speeds
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- usage info , plusnet speeds
usage info , plusnet speeds
08-02-2017 7:58 PM - edited 08-02-2017 7:59 PM
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1 ... for over 5 days now , the usage info is / has not been available . be nice if they told you why
2 i used to get 40% faster speeds on my connection , now it is running slow . why ?
EMAIL; ANSWERS WOULD BE NICE . YOU HAVE THE EMAIL ADDRESS ALREADY .
.
Re: usage info , plusnet speeds
08-02-2017 8:10 PM
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@db100547-1 wrote:
1 ... for over 5 days now , the usage info is / has not been available . be nice if they told you why
Not been working for a while now for some users.
2 i used to get 40% faster speeds on my connection , now it is running slow . why ?
most likely a fault, but not much info in your post to go on tbh.
Re: usage info , plusnet speeds
31-05-2017 10:28 PM
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further to my earlier mail to you , today I checked with BT Wholesale - speed checker , and found that i am still getting slow speeds comared with what I uysed to get .
The current speeds were , download 11 mb , upload 1 mb . This is rediclious . considering that I used to get about 16 MB download and about 5MB upload .
seeing as I have been with PLUSNET for many years now` , I am dissapointed that nothing seems to have been done about it .
IF anything is going to be done , - LIKE RESET THE PROFILE , which was done some years ago , and inproved things , Let me know to my email address which plusnet have
Re: usage info , plusnet speeds
01-06-2017 11:41 AM
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Hi there and thanks for getting in touch.
Checking the estimates for your line you should be receiving between 6.5 and 15Mb/s.
ADSL Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
Downstream Range(Mbps) |
Availability Date |
Left in Jumper |
|||||
---|---|---|---|---|---|---|---|---|---|---|
WBC ADSL 2+ | Up to 11 | -- | 6.5 to 15 | Available | -- | -- | -- | -- |
Your line is currently connected at 17261, which is above the estimates:
Upstream Link Info
Loop Loss | SNR Margin | Errored Seconds | Hec Errors | Cell Count | Speed |
---|---|---|---|---|---|
11.1 | 6 | 0 | 7 | 4770 | 1131 |
Downstream Link Info
Loop Loss | SNR Margin | Errored Seconds | Hec Errors | Cell Count | Speed |
---|---|---|---|---|---|
25.5 | 6.3 | 15 | N/A | 6943 | 17261 |
This in turn gives you a connection profile of 15200.
If you're continuing to see poor performance I'd advise getting this reported to us as a fault at https://faults.plus.net
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