cancel
Showing results for 
Search instead for 
Did you mean: 

usage allowance

whistler2
Newbie
Posts: 2
Thanks: 1
Registered: 07-02-2017

usage allowance

I've just received an email from your good selves saying I'm approaching my usage allowance.

 

Normally I monitor this to make sure I'm using within my limit. However your usage page hasn't been working for quite a few weeks. It seems a little unfair that you won't allow me to monitor my usage but you clearly have access to that data. Can we have this facility fixed please?

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 17,636
Thanks: 619
Fixes: 159
Registered: 05-04-2007

Re: usage allowance

As you're on an older account, the usage should display. Sometimes if it doesn't it's worth a single reboot of the router to see if the usage comes through after that.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
whistler2
Newbie
Posts: 2
Thanks: 1
Registered: 07-02-2017

Re: usage allowance

re-booted the router - no change

It just says: Nothing to show at the moment - blah blah - please try again later.

Been like this for at least a couple of weeks.

I see there's other threads about it not working but no suggestion as to when or even if it will be back.

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: usage allowance

I've looked into your account and I can see that your usage checker appears to be working now.

 

Let us know if you still have problems.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support