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uptime and ip profile getting worse not happy

tonyt2764
Grafter
Posts: 33
Thanks: 1
Registered: 08-08-2014

uptime and ip profile getting worse not happy

as the title suggests i am having trouble with my up time it never lasts more than 3 or 4 days and as a consequence my ip profile is slipping further down i have also done a quiet line test and can now hear a faint beeping noise where i could not hear anything  before (was quiet as the grave) am not happy as my internet is getting gradually worse can someone out there in pn land please take a look at my line and tell me whats going on regards tony
9 REPLIES
DanHodby
Grafter
Posts: 248
Registered: 23-10-2013

Re: uptime and ip profile getting worse not happy

Hi Tony,
Your line is showing quite a few errors, which router are you using?
I can see you've taken a router from us recently, any chance this started happening since you got the new router?
Dan
tonyt2764
Grafter
Posts: 33
Thanks: 1
Registered: 08-08-2014

Re: uptime and ip profile getting worse not happy

no dan  it is the same router that you supplied when i became a customer so no changes there its the technicolor one
DanHodby
Grafter
Posts: 248
Registered: 23-10-2013

Re: uptime and ip profile getting worse not happy

Strange, I'm going to send you out a replacement router to try as you are in warranty.
If you can give this a go and let me know if it makes any difference.
Dan
tonyt2764
Grafter
Posts: 33
Thanks: 1
Registered: 08-08-2014

Re: uptime and ip profile getting worse not happy

hi dan what has pointed you to think it may be the router and not a problem with the line as i said i now have a faint beeping on the line there all the time even when listening to dial tone  where as i never had this before the line was really quiet
DanHodby
Grafter
Posts: 248
Registered: 23-10-2013

Re: uptime and ip profile getting worse not happy

I'm not seeing any problems with the line from this side apart from the errors.
As long as you've tested the phone line in the test socket without anything else plugged in I'm more than happy to get a phone engineer out to you. If you want to PM me with some availability we can sort it out.
tonyt2764
Grafter
Posts: 33
Thanks: 1
Registered: 08-08-2014

Re: uptime and ip profile getting worse not happy

hi dan i will give the new router a go first to see if that improves things can you advise how long it will take to get here cheers tony
DanHodby
Grafter
Posts: 248
Registered: 23-10-2013

Re: uptime and ip profile getting worse not happy

Shouldn't be long Tony, a day or two at the max.
DanHodby
Grafter
Posts: 248
Registered: 23-10-2013

Re: uptime and ip profile getting worse not happy

Sorry I've been away from the forums this afternoon, I've replied now Smiley
tonyt2764
Grafter
Posts: 33
Thanks: 1
Registered: 08-08-2014

Re: uptime and ip profile getting worse not happy

hi dan new router installe here are the stats so far
Uptime: 0 days, 2:09:16
DSL Type: ITU-T G.992.3
Bandwidth (Up/Down) [kbps/kbps]: 1,019 / 6,035
Data Transferred (Sent/Received) [MB/MB]: 41.96 / 223.17
Output Power (Up/Down) [dBm]: 12.8 / 0.0
Line Attenuation (Up/Down) [dB]: 29.1 / 48.0
SN Margin (Up/Down) [dB]: 5.2 / 5.9
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 62 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 126 / 74
HEC Errors (Up/Down): 124 / 140