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upload speed

becuma
Newbie
Posts: 9
Registered: ‎11-06-2013

upload speed

Hi,
I am a new customer, come over from Be now that it has become Sky. Minor hiccups getting it to work initially, but all good now. When with Be, I  had Annex M, which Plusnet apparently don't do, so I was expecting a slight drop in upload speed. However, what I am getting is such a low upload that I am struggling to keep a VPN going. Reading some of the posts on the forum, there is a cap on the upload speed of new customers? If this is so, how long will this be maintained, and how/when do I go about getting it lifted? My download speed seems to be fine, I don't mind losing some (or even half) of that.
8 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: upload speed

If you check with the router is the upstream speed about 445kbps
If it is then Plusnet need to uncap it
becuma
Newbie
Posts: 9
Registered: ‎11-06-2013

Re: upload speed

Yes the router says "Upload 445714". Hi Plusnet! Can you change this before ten days are up?
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: upload speed

yes they can and it should get picked up tomorrow
becuma
Newbie
Posts: 9
Registered: ‎11-06-2013

Re: upload speed

Hope they do, thanks Oldjim! Why don't Plusnet do Annex M? Does the "Pro" thing do something similar?
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: upload speed

They only do Annex M on business products
Pro does nothing for speeds as it only affects traffic prioritisation.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: upload speed

Hi there,
I've placed a modify order to uncap your upload speed, this will complete tomorrow and will see your upload speed roughly double.
becuma
Newbie
Posts: 9
Registered: ‎11-06-2013

Re: upload speed

Thank you!
becuma
Newbie
Posts: 9
Registered: ‎11-06-2013

Re: upload speed

All fixed now, I see. IIRC, this is as good as it's ever been on annex A. I want to thank you for sorting this out so quickly. Seems my download speed has had an unexpected boost as well?
This morning:
]
and for comparison, yesterday's:

Now only "slower than 53% of GB"  Smiley I remember back in the day when I first got broadband, it said faster than 90% or something along those lines. Nothing happening here on the fibre front either, so, oh well. Still, it amazes me what you can push along a 1960s telephone wire.
Anyway, thanks again.