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upload speed

shuffle
Dabbler
Posts: 16
Registered: 02-12-2011

upload speed

Hi
I still get an UPLOAD speed of 1mb (download 11mb) on my fibre account.. can someone nudge my profile so that its increases (and download too if thats poss)? Only that I got an email a few months ago to say it would be increased, but I havent noticed a change yet.
I do watch catch up tv on iplayer, and my fibre connection has been great, very pleased with it - in that it plays without interuptions, although I did notice last night for the first time it was buffering sometimes.
Many thanks
Shuf
7 REPLIES
Moderator
Moderator
Posts: 18,509
Thanks: 1,806
Fixes: 222
Registered: 11-01-2008

Re: upload speed

I think it's been mentioned on other threads that the upload regrades were been done in batches - yours might not have been done as yet.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: upload speed

As I had BT's ordering system open when I came across this post I've manually placed an order to increase the upstream for you. This should complete tomorrow.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
shuffle
Dabbler
Posts: 16
Registered: 02-12-2011

Re: upload speed

Hi Adam
Thanks for your help
shuffle
Dabbler
Posts: 16
Registered: 02-12-2011

Re: upload speed

hiya
Please see post above
Still have not noticed increase in upload (still at 1), bt speedtester profile says 2
I have just upgraded (Wed) to Unlimited, but no change to Upload.
Can you look at this please
Thanks
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: upload speed

Hi shuffle,
Your line estimates for your upload speed is 1MB/s, our profile is set above this. Your upload is syncing at 1.2MB/s so that's what you should be getting.
Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: upload speed

Quote from: shuffle
I have just upgraded (Wed) to Unlimited, but no change to Upload.

Unless you have changed from standard 21CN to Fibre there should be no change in the speeds (sync or results of speed tests).
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
shuffle
Dabbler
Posts: 16
Registered: 02-12-2011

Re: upload speed

ok, thanks for looking at this for me.
cheers
shuf