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upload speed while line is training

NeilByMouth
Grafter
Posts: 30
Registered: 03-08-2012

upload speed while line is training

is it normal to have a speed as low as 448kbs while the line is making friends with the exchange or do I need to start worrying about wiring?
My downstream is a reasonable 11.3k kbswhich was about what was quoted before set up though it went up to about 16k for a while at the start.
It's not a major issue for me right now as I only need to download patches / software and I was activated early anyway so its all a productivity bonus for me.
11 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: upload speed while line is training

That usually means that the upstream is capped.
A request for it to be uncapped can be made via a ticket
NeilByMouth
Grafter
Posts: 30
Registered: 03-08-2012

Re: upload speed while line is training

I can't make tickets til Tue as that is my official activation date. I will do if it is still like this by Wed,
ty for the info
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: upload speed while line is training

Hi NeilByMouth,
If you could give us a call on 0800 432 0200 we can get that modified on your line for you if you are unable to raise a ticket. If not, I'll simply sort it out for you on Monday morning Smiley
Chris Pettitt
Cloud Environments Engineer
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: upload speed while line is training

C'mon Chris, now you're just taking customer service too far!  Cheesy Cheesy Cheesy
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: upload speed while line is training

Haha! Simply the best  Wink
Chris Pettitt
Cloud Environments Engineer
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: upload speed while line is training

Smiley
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
NeilByMouth
Grafter
Posts: 30
Registered: 03-08-2012

Re: upload speed while line is training

Hi - I've been kind of rushed so not got round to this. Do I still need to raise a ticket. I appear to have about the same upstream performance.
Anyone know, offhand, what time the 0800 432 0200 is open from and til?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: upload speed while line is training

Yes, we're open 24/7  Grin
If you'd like your upstream uncapping, I can do this for you tomorrow morning? It'll take around 24 hours to complete Smiley
Chris Pettitt
Cloud Environments Engineer
NeilByMouth
Grafter
Posts: 30
Registered: 03-08-2012

Re: upload speed while line is training

Thanks, that would be fan dabby dozy. Honestly don't know if I will get a chance to call tomorrow.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: upload speed while line is training

There's no need. Chris Purvey has got this sorted out for you this morning Smiley
Please allow 24 hours for this to take effect.
Chris Pettitt
Cloud Environments Engineer
NeilByMouth
Grafter
Posts: 30
Registered: 03-08-2012

Re: upload speed while line is training

Thanks, gents.