upload speed feels lacking
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upload speed feels lacking
31-12-2017 4:13 AM - edited 31-12-2017 4:15 AM
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i moved to plusnet some years ago after BE got taken over by sky
with BE i had an upload speed of 1.3mb
here i am down to 0.3mb upload
i am looking into uploading some tutorials for my communities 3rd party game websites (how to use and some in game tips on how to play etc)
now last month i uploaded a 100mb file it took 1 and a half hours to do this and that was pure audio and basicly killed my internet even teamspeak (less than 20kb/s upload needed) was dropping connection every 30 seconds at best
my question is can i get a better upload speed on my regular broadband unlimited or do i *have* to get fibre to upload within a reasonable time frame without killing everything else?
Re: upload speed feels lacking
31-12-2017 3:14 PM - edited 31-12-2017 3:15 PM
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Not much can be done on adsl because it will be upto 1mb
Re: upload speed feels lacking
31-12-2017 4:45 PM
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alanalpha wrote:
my question is can i get a better upload speed on my regular broadband unlimited or do i *have* to get fibre to upload within a reasonable time frame without killing everything else?
Well that depends on what you are getting at the moment. Are you on ADSL2 (21CN) and uncapped or on BT's antiquated 20CN network? The former can go up to 1.2mbps on a good line.
What are the expectations for your line?
Please use the following links to check the services available and their estimated speeds. From the first link, please record and report back the distance from the exchange. The second link advises of which fibre services (if any) are available on your line and their anticipated speed.
How is your line performing?
Please post your router stats; for PN TG582n and 2704n routers use the buttons below, for other routers look at the Kitz link.
Also run a BT Wholesale speed test (ideally using an Ethernet wired PC with the WiFi turned off) then run the further diagnostics and post the results here. DO NOT REBOOT the router!
Also find your CURRENT SPEED (PlusNet line profile) from the PlusNet user portal - you will need to log in.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: upload speed feels lacking
01-01-2018 3:32 AM - edited 01-01-2018 3:38 AM
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ok screenshots are in order per the links and Qs
PN profile Current line speed 12.3mb
for the kitz i didnt SS the fttc numbers they are here
FTTC is available in your area. | |||
Speed | Max | Min | |
DownStream | 80000 | 61500 | |
UpStream | 20000 | 19000 |
Re: upload speed feels lacking
01-01-2018 3:52 AM
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Line max is upto 80 down and 20 up.
80/20 or 40/10
I think you're better off on the fibre if you can afford it. Adsl is very slow on uploads.
Re: upload speed feels lacking
01-01-2018 5:59 AM
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Plusnet should uncap the upstream speed, to give about 900kb - 1Mb upload, but yes, FTTC would still be much better.
Re: upload speed feels lacking
02-01-2018 10:14 AM
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What is the correct process for this user to request the US to be uncapped?
Do you have any insight as to why the US is capped? I thought uncapped US is now the default?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: upload speed feels lacking
02-01-2018 1:45 PM
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Re: upload speed feels lacking
03-01-2018 5:16 AM
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hi matthew o/
my router just reconnected to the internet (yes i know im up at this time of day)
and its new stats are in the sreenshot below (i also did a speedtest.net)
http://www.speedtest.net/my-result/6931281271
looks like my ip address has gone into the 91. range
not quite the 1.3mb upstream i have had on this line b4 but does feel better
is this the new maximum for my line?
Thanks
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