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upload speed dropped and ping increased

Community Veteran
Posts: 2,324
Registered: ‎01-08-2007

upload speed dropped and ping increased

Can somebody helpful take a look at why my connection has changed recently?
Upload speed has dropped down to 444kbs instead of the previous 1000 fish.  Download has gone from 10,000 to 14,000.  Ping also appears to have increased.
I'm not all that bothered about the increase in download, but as my wife connects to work via VPN, the upload speed is preferable. Spare time gaming also benefits from the better ping.
I'm assuming as the router will now hold connection at snr down to 1.3, that the bras has decided that I can have a faster download at the expense of my upload.
Can I have interleaving switched off (I did request this via the portal but assume its still not working) and uncapped upload please?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: upload speed dropped and ping increased

Hi there,
Not sure what happened, but it seems to have been done around the 4th of last month. Sorry about that though, just placed an order for you to uncap the upstream and remove interleaving for you, it'll complete tomorrow.