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- Re: upgrading
upgrading
04-11-2008 7:24 PM
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hi
i've been on BB option 1, and i've gone over my 2gb limit, so i upgraded to BB option 2 last night.
can anyone tell me when the upgrade will take place, as i thought i saw mention of 5-7 days when i upgraded (although that might just have been my eyes playing tricks on me ?)
i pay by direct debit, so when the next payment is due,will the increased amount automatically be taken (ie. i don't have to cancel the original direct debit and set up a new one for the higher amount i hope ?)
any help on this would be gratefully received.
i've been on BB option 1, and i've gone over my 2gb limit, so i upgraded to BB option 2 last night.
can anyone tell me when the upgrade will take place, as i thought i saw mention of 5-7 days when i upgraded (although that might just have been my eyes playing tricks on me ?)
i pay by direct debit, so when the next payment is due,will the increased amount automatically be taken (ie. i don't have to cancel the original direct debit and set up a new one for the higher amount i hope ?)
any help on this would be gratefully received.
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Re: upgrading
04-11-2008 9:38 PM
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Quote from: dadada hi
i've been on BB option 1, and i've gone over my 2gb limit, so i upgraded to BB option 2 last night.
can anyone tell me when the upgrade will take place, as i thought i saw mention of 5-7 days when i upgraded (although that might just have been my eyes playing tricks on me ?)
The 5-7 days refers to the lead time should we need to make changes to your provisioned product (i.e. upgrade from IPStream Max to IPStream Max Premium). I've given things a bit of a kick, changed your account for you and taken a pro-rata charge to cover the difference in cost between the two accounts.
Quote i pay by direct debit, so when the next payment is due,will the increased amount automatically be taken (ie. i don't have to cancel the original direct debit and set up a new one for the higher amount i hope ?)
You don't need to do anything.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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Re: upgrading
05-11-2008 6:32 PM
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thanks very much for all your help.
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