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upgrading product

the_groundsman
Grafter
Posts: 381
Thanks: 2
Registered: ‎12-08-2007

upgrading product

I havegone for an online upgrade your product,  to move from Legacy BBYW option 2 to the current plusnet extra. As I'm an existing customer I understand that it won't start until my next billing month, but I had no acknowledgment by email and my account doesn't show the product upgrade is in the pipeline. Is this normal?,
I would expect some sort of acknowledgment of the order.
5 REPLIES
RPMozley
Aspiring Pro
Posts: 1,118
Thanks: 30
Fixes: 5
Registered: ‎04-11-2011

Re: upgrading product

First place to look is closed support tickets on your account.
That's RPM to you!!
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: upgrading product

Yes it is although there may be a closed ticket on your account
RPMozley
Aspiring Pro
Posts: 1,118
Thanks: 30
Fixes: 5
Registered: ‎04-11-2011

Re: upgrading product

Oops, just got in before you Jim.  Shocked
That's RPM to you!!
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: upgrading product

You did indeed but I thought i would let it stand on the basis that we are both probably correct and I answered the bit about email notification
the_groundsman
Grafter
Posts: 381
Thanks: 2
Registered: ‎12-08-2007

Re: upgrading product

Thanks a lot
I went through the process twice at the weekend as I was unsure that my order had been placed the first time. There are 2 clsoed tickets there but how many people would think to look there?.
Automated email acknowledgment shouldnt be too hard