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upgrading product
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- Re: upgrading product
upgrading product
02-10-2012 8:39 PM
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I havegone for an online upgrade your product, to move from Legacy BBYW option 2 to the current plusnet extra. As I'm an existing customer I understand that it won't start until my next billing month, but I had no acknowledgment by email and my account doesn't show the product upgrade is in the pipeline. Is this normal?,
I would expect some sort of acknowledgment of the order.
I would expect some sort of acknowledgment of the order.
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Re: upgrading product
02-10-2012 9:04 PM
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First place to look is closed support tickets on your account.
That's RPM to you!!
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Re: upgrading product
02-10-2012 9:05 PM
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Yes it is although there may be a closed ticket on your account
Message 3 of 6
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Re: upgrading product
02-10-2012 9:06 PM
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Oops, just got in before you Jim.
That's RPM to you!!
Message 4 of 6
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Re: upgrading product
02-10-2012 9:10 PM
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You did indeed but I thought i would let it stand on the basis that we are both probably correct and I answered the bit about email notification
Message 5 of 6
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Re: upgrading product
02-10-2012 10:14 PM
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Thanks a lot
I went through the process twice at the weekend as I was unsure that my order had been placed the first time. There are 2 clsoed tickets there but how many people would think to look there?.
Automated email acknowledgment shouldnt be too hard
I went through the process twice at the weekend as I was unsure that my order had been placed the first time. There are 2 clsoed tickets there but how many people would think to look there?.
Automated email acknowledgment shouldnt be too hard
Message 6 of 6
(354 Views)
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