upgrading product

[#1]

hi folks i was thinking of upgrading from the 14.99 broadband to the 19.99 package,if i do this will i be tied into a new 12month contract or will i still be monthly contract,been with plusnet for 2 and a half years,also are there any upgrade offers doing the rounds

[#2]

Hi there,
If you upgrade to a Broadband Your Way product you would keep your existing monthly contract.
If you're moving from a legacy product to BBYW you can take advantage of the hardware offers, depending on your product type.
Option 3 (19.99) comes with a free Voyager 2110, however if you were to leave within 12 months these would become chargeable.

[#3]

thanks for the reply
if i was to upgrade to opton 3 then decide in a couple of months to downgrade to option 2 again is there a charge for downgrading,reason i ask is my son just got xbox 360 and i expect my usage to go up for a while but the novelty may where off and i m ay not need the extra allowance

[#4]

Nope - you can downgrade once every month for free (unless you've requested the wireless hardware on options 3 or 4 and then downgraded to option 2 or 1 and are still in the contract period, in which case you will need to pay the hardware costs).
Hope that helps,

[#5]

ok i just asked for the upgrade to option 3,how long does this normally take to go through as i have used all my allowance for this month allready(grrrrrr xbox..lol)  my plusnet account name is stephen25

[#6]

Hi there,
If you can update the card details on your account so we can take the difference in payments between the two accounts we'll do this for you immediately.

[#7]

ok i have done this,i take the differce in payment will be the difference between the 2 products at 18 days i have left to my next billing date,cant find any info on how much

[#8]

yes it's the wonders of pro rata billing.
Moderators note by James_H : Removed full quote of preceding post - it is not needed and is a breach of the Forum Rules

[#9]

Quote from: Mand

Hi there, If you can update the card details on your account so we can take the difference in payments between the two accounts we'll do this for you immediately.

hi updated card details an hour ago...dont want to be pushy but got work shortley and son is itching to use xbox live

[#10]

just called customer services who said the dont do instant regrades it wil  happen sometime tommorow even though plusnet mod on here says upgrade card details and we will do it imedietly..unbelieveable...i have read on isp sites that plusnet was going downhill but decided to try the option 3 rather than migrate which i was thinking of doing...this kinda stuff ,one person saying the other isnt right is making me think now to look around for another isp...adsl 24 is getting excellent reviews and more allowance for the same 19.99

[#11]

I wouldn't say PlusNet are going downhill if you look at the recent awards they have received. It simply sounds like a case of wires getting crossed somewhere. You could either give them a ring again and explain the situation in full (including telling them that a staff member informed you otherwise on the community forum), or wait for someone to come along and see this thread.

[#12]

Quote from: stephen25

just called customer services who said the dont do instant regrades it wil  happen sometime tommorow even though plusnet mod on here says upgrade card details and we will do it imedietly..unbelieveable...

Firstly, the Plusnet staff on here are distinct from the mods. 
Secondly, the Plusnet staff here do have the 'power' to do these sort of modifications immediately, whereas the CS staff don't necessarily.
PM Mand and ask her to check this thread out again, and I'm sure she can do the magic somewhat
B.

[#13]

I'll go make the change for you now, it looks like someone has given the wrong info to you.
Meant to say that I'll have a word with the agent you spoke to aswell.

[#14]

Should all be sorted, give me a shout if you have any questions.

[#15]

thanks a lot chris all looking good now,sorry for being a bit impatient but my son has been at me all day to get back on xbox live