upgrading account
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- Re: upgrading account
upgrading account
01-03-2008 5:56 PM
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ive been with PN for less then 2 weeks using option 2 with PN line rental, already my family (7 of us in total) are using alot of the total download limit in just a few days so i was thinking of upgrading to option 3 but i need to no, does it cost anything to upgrade to a different option? can i still claim a free router if i do change options(my current router is on its last legs)? would i still be on this months current download limit (20 GB) if i did change or would it reset to 40 GB?
Re: upgrading account
03-03-2008 11:53 AM
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We can either change this immediately for you (and charge a pro rata charge to take you upto your next billing date) or alternatively you change your product when you reach your next billing date at no additional charge.
Re: upgrading account
06-03-2008 9:59 AM
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Re: upgrading account
06-03-2008 10:24 AM
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Your billing date won't change but you may be required to pay a pro rata charge depending on how much of the billing month is left; as this is a one off charge it will need to be taken from a credit or debit card rather than by direct debit.
Please let us know if this is acceptable to you and we'll make the change.
Re: upgrading account
06-03-2008 10:33 AM
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Re: upgrading account
06-03-2008 10:38 AM
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Quote If the billing date ,eg was on the 10th,that would be the date to do it avoiding the pro rata payment ?
Yep, exactly.
Re: upgrading account
06-03-2008 10:40 AM
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could a PN staff member be so kind and tell me please?
Re: upgrading account
06-03-2008 10:57 AM
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You're next due to be billed on the 25th March, so there's a bit of a wait.
Re: upgrading account
06-03-2008 11:03 AM
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Quote from: orbrey Hi there,
You're next due to be billed on the 25th March, so there's a bit of a wait.
yeah, your not wrong about that
one last question before i decide what to do. How is the pro rata payment calculated and how much would it cost me, given the ammount of time left before my next billing?
Re: upgrading account
06-03-2008 1:36 PM
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So in your case, it would be 10* 12 = 120/365 = 0.33p per day for the difference in cost. That 33p is multiplied by the number of days until the next billing date so if you changed today that would be 18 days, therefore a pro rata charge of £5.92 would need to be taken.
Re: upgrading account
06-03-2008 5:10 PM
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where do i go to make this payment?
Re: upgrading account
07-03-2008 9:01 AM
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Re: upgrading account
07-03-2008 9:42 AM
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I've gone ahead with that but i did noticed that it said it would take 5-7 days before the change was made. i understand that changing my broadband option from 3 to 4 may take this long but does this also include bring my speed back up to normal levels after i pay the pro rata charge?
Re: upgrading account
07-03-2008 9:49 AM
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The regrade should also reset the usage so you should get the new speed - remember to disconnect and reconnect the ADSL equipment when you receive confirmation of your account type change.
Re: upgrading account
07-03-2008 10:53 AM
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which probably also means my account hasnt been upgraded in anyway
is there something i should do or should i just have more patience?
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