cancel
Showing results for 
Search instead for 
Did you mean: 

unstable max could a rep look at these 2 tickets

adamtemp64
Grafter
Posts: 52
Registered: 05-11-2008

unstable max could a rep look at these 2 tickets

32358257 most recent
29841099 original
Last time openreach suggested swap to new 100 pair copper cable as I am on a aluminium cable but got put on fixed profile
my atten 60db new line in building on the 100 pair 48db atten currently synced over 2500 more than my old aluminium line at 4032 target snr 12.
would appreciate some input and help in the swap.
Since moving back off fixed 2000 sync was 3264 with target 6 snr now line  1440 with a target ot 15 snr
Good line using a dg834 v 3 ( no need for wireless)
old line using a 2700hg-b
Hope a rep can help
latest stats from 2700hg-b just did a retrain of adsl during the day
DSL  Down  Up
Current Rate:  1824 kbs   448 kbs  
Max Rate:  1824 kbs   692 kbs  
Current Connection:
Current Noise Margin:  15.0 dB   13.0 dB  
Current Attenuation:  59.3 dB   31.5 dB  
Current Output Power:  17.4 dBm   11.9 dBm  

I will do the same and post from the 834 on the other line

From dg834
ADSL Link Downstream Upstream
Connection Speed 4032 kbps 448 kbps
Line Attenuation 48 db 13.5 db
Noise Margin 11 db 18 db
6 REPLIES
adamtemp64
Grafter
Posts: 52
Registered: 05-11-2008

Re: unstable max could a rep look at these 2 tickets

The support staff are not reading the tickets correctly and I am playing  Ticket ping pong
I would appreciate an input from a rep.
Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: unstable max could a rep look at these 2 tickets

I believe Matt has been helping you out and replying over on ThinkBroadband?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
adamtemp64
Grafter
Posts: 52
Registered: 05-11-2008

Re: unstable max could a rep look at these 2 tickets

Chris thanks for the reply
I think Bob may be looking at it again
adamtemp64
Grafter
Posts: 52
Registered: 05-11-2008

Re: unstable max could a rep look at these 2 tickets

Openreach has just left after a pair swap
DSL  Down  Up
Current Rate:  3712 kbs  448 kbs 
Max Rate:  3712 kbs  956 kbs 
Current Connection:
Current Noise Margin:  15.0 dB  22.0 dB 
Current Attenuation:  47.6 dB  27.0 dB 
Current Output Power:  19.1 dBm  11.9 dBm 

Just a bit of a difference
adamtemp64
Grafter
Posts: 52
Registered: 05-11-2008

Re: unstable max could a rep look at these 2 tickets

latest stats
DSL  Down  Up
Current Rate:  4672 kbs  448 kbs 
Max Rate:  4672 kbs  980 kbs 
Current Connection:
Current Noise Margin:  6.0 dB  23.0 dB 
Current Attenuation:  47.6 dB  27.0 dB 
Current Output Power:  19.0 dBm  11.9 dBm 
adamtemp64
Grafter
Posts: 52
Registered: 05-11-2008

Re: unstable max could a rep look at these 2 tickets

latest bt speed test
Download speedachieved during the test was - 4688 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :5920 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5000 Kbps
this was on a line the struggled to get a sync above 1800 is yesterday well done openreach