unreliable internet connection
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unreliable internet connection
26-02-2023 2:43 PM
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My recently-installed Plusnet router is failing to connect to certain websites. Examples are Microsoft App store and failing to switch on Norton Internet Security VPN. I am able to connect normally to (e.g.) my email account, my bank account and lots of others, but when I try to connect to certain sites I see the message "you need to be connected to the internet to access this service", but on every occasion I am connected. Can anyone please suggest the most likely reason for this problem and what I can do to correct it?
PeterS2
Re: unreliable internet connection
26-02-2023 2:45 PM
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@PeterS2 Welcome to the forums. Is this on mobile devices or desktop/laptop?
Re: unreliable internet connection
26-02-2023 6:25 PM
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Thank you, John. It's on my Samsung laptop machine.
Peter
Re: unreliable internet connection
26-02-2023 9:35 PM
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@PeterS2 I don't understand that, to be honest - if you can connect to most sites with no problem, something must be blocking the ones you can't access. I assume you are not trying to connect over a VPN when you get this message, although if you say you cannot connect to the NIS VPN, then I suppose you aren't.
Just grasping at straws, but is this over an ethernet or wireless connection?
Re: unreliable internet connection
26-02-2023 11:37 PM
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Thanks, John
I'm using a wireless connection to the internet, through my new Plusnet router that I've only received and set up quite recently.
Peter
Re: unreliable internet connection
27-02-2023 7:54 AM
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Can you try over an Ethernet connection?
Re: unreliable internet connection
27-02-2023 12:22 PM
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I don't know, John, but I'll give it a try and see what happens.
Peter
Re: unreliable internet connection
27-02-2023 1:02 PM
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Let us know the results @PeterS2
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