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unlimited fibre

goatty2
Rising Star
Posts: 185
Thanks: 3
Fixes: 1
Registered: 09-06-2013

unlimited fibre

have just phoned support ( only few min wait  Smiley )
to have phoneline moved to plusnet and had fibre updated to unlimited.
how long does it take for the speed to incease?
13 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: unlimited fibre

Moving to the Unlimited Product gives speeds of up to 76Mb down and 20Mb up. These speeds are dependent on what your line can actually achieve. What speeds are you getting at the moment?
Chris Pettitt
Cloud Environments Engineer
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: unlimited fibre

Product change happens on your next billing date
Moving from 40/10 to 80/20 I have no idea but the speed would only change if your line will support speeds in excess of about 37Mb
goatty2
Rising Star
Posts: 185
Thanks: 3
Fixes: 1
Registered: 09-06-2013

Re: unlimited fibre

Hi Chris
36mb down and 5mb up thats on the 40/10
Hi Oldjim
my account was update straight away
went on to my account and it says that it now unlimited
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: unlimited fibre

Given the speeds you're achieving, I've placed an order for you to be moved to the 76Mb/20Mb product, that should complete by the end of the day on Monday.
Chris Pettitt
Cloud Environments Engineer
goatty2
Rising Star
Posts: 185
Thanks: 3
Fixes: 1
Registered: 09-06-2013

Re: unlimited fibre

thank you Chris
goatty2
Rising Star
Posts: 185
Thanks: 3
Fixes: 1
Registered: 09-06-2013

Re: unlimited fibre

why is my account showing unlimited as £19.99 instead of £15.99 that i was promised?
i have paid in full for the year for phone that is moving over on 22 november
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: unlimited fibre

Hi,
Ticket: 76912721 is open with the person that you spoke to on the Customer Options Team. Once the current payment has gone through, Matthew will add the necessary discounts onto your account for you.
Chris Pettitt
Cloud Environments Engineer
goatty2
Rising Star
Posts: 185
Thanks: 3
Fixes: 1
Registered: 09-06-2013

Re: unlimited fibre

Thanks Chris
my speed has not changed do i need to reboot router
goatty2
Rising Star
Posts: 185
Thanks: 3
Fixes: 1
Registered: 09-06-2013

Re: unlimited fibre

bt speed test and i am no faster than when i was on 40gb limited and now moved onto unlimited
thought at least be higher as before i joined plusnet it was showing i could get 53 mb download


1. Best Effort Test: -provides background information.
Download Speed
36.75 Mbps

0 Mbps 39.08 Mbps
Max Achievable Speed
Download speedachieved during the test was - 36.75 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-39.08 Mbps .
Additional Information:
IP Profile for your line is - 39.08 Mbps
2. Upstream Test: -provides background information.
Upload Speed
4.82 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 4.82Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Community Veteran
Posts: 1,236
Thanks: 19
Fixes: 2
Registered: 22-06-2012

Re: unlimited fibre

Quote
instead of £15.99 that i was promised

Why did you get a discount?
Superuser
Superuser
Posts: 9,517
Thanks: 868
Fixes: 53
Registered: 06-04-2007

Re: unlimited fibre

Why not give the Customer Options Team a call to see whether they can offer a package to your liking?
David
goatty2
Rising Star
Posts: 185
Thanks: 3
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Registered: 09-06-2013

Re: unlimited fibre

Hi tijara33
I moved my landline from bt to plusnet
Community Veteran
Posts: 1,236
Thanks: 19
Fixes: 2
Registered: 22-06-2012

Re: unlimited fibre

Thanks goatty, I'll remember that when my contract is up for renewal in 6 months time.  Roll eyes