cancel
Showing results for 
Search instead for 
Did you mean: 

unacceptable ping

gogeta126
Grafter
Posts: 33
Registered: ‎04-02-2009

unacceptable ping

Hey all.
Ive been using the plusnet service for few years now, and im currently on the "up to 8mbps" and getting about 4mbps.
My problem lies in ping. I always have the highest ping even if the server is in my area.
On speedtests, i tested my local server and the ping was almost 100.
There is a game im currently playing that only shows up to 500 ping. Before, i had average 180 ping(server is located in california) but now its always 500.
my new computer specs:
Manufacturer: 
PACKARD BELL BV
Processor:
Intel(R) Core(TM)2 Quad CPU Q8200 @ 2.33GHz (4 CPUs), ~2.3GHz
Memory:
4094MB RAM
Hard Drive:
625 GB
Video Card:
NVIDIA GeForce 9600 GS
Monitor:
Generic PnP Monitor
Sound Card:
Speakers (Realtek High Definition Audio)
Speakers/Headphones:
Packard Bell w/ subwoofer Cheesy
Keyboard:
USB Root Hub
Mouse:
USB Root Hub
Mouse Surface:
Operating System:
Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.080917-1612)
Motherboard:
Computer Case:
compaq
Im using a Belkin G+ mimo usb network adapter and a philips sna6500 router.
39 REPLIES 39
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: unacceptable ping

Hi,
What game are you playing?  It's quite important so that we can make sure that it's being prioritised correctly on our network.
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: unacceptable ping

Quote from: gogeta126
My problem lies in ping. I always have the highest ping even if the server is in my area.

I'm afraid it appears you don't quite understand how the ADSL works. You connect to a Plusnet Gateway in London and all traffic has to go through that gateway. So if you live in the north of Scotland and you pinged your next door neighbour it would be around 1000 mile trip for the signal to reach him and another 1000 mile trip for it to get back to you.
To get a base figure you need to ping a server in the Plusnet London data centre. E.g. one of the DNS servers:
C:\Documents and Settings\John>ping 212.159.6.10
Pinging 212.159.6.10 with 32 bytes of data:
Reply from 212.159.6.10: bytes=32 time=13ms TTL=251
Reply from 212.159.6.10: bytes=32 time=13ms TTL=251
Reply from 212.159.6.10: bytes=32 time=12ms TTL=251
Reply from 212.159.6.10: bytes=32 time=12ms TTL=251
Ping statistics for 212.159.6.10:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 12ms, Maximum = 13ms, Average = 12ms

I'm near Brighton hence the low ping. You can use tracert (or pathping for a more thorough analysis) to see where the delays are occurring.
Edit: Do you know if you have interleaving on or off? Off gives a lower throughput but better pings and is often preferred by gamers.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
gogeta126
Grafter
Posts: 33
Registered: ‎04-02-2009

Re: unacceptable ping

Quote from: Jameseh
Hi,
What game are you playing?  It's quite important so that we can make sure that it's being prioritised correctly on our network.

Its all games that i have high ping in, but the one that annoys me the most is "Soldier Front"  game website can be found here: http://sfront.ijji.com
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: unacceptable ping

Is there a European server for that game is it just the US based server?
C:\Documents and Settings\John>tracert sfront.ijji.com
Tracing route to sfront.ijji.com [206.82.212.77]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  dg834 [192.168.0.1]
  2    14 ms    13 ms    13 ms  lo0-plusnet.pcl-ag01.plus.net [195.166.128.27]
  3    14 ms    13 ms    13 ms  gi1-2-803.pcl-gw1.plus.net [84.92.5.57]
  4    13 ms    12 ms    13 ms  xe-1-2-0-0.lon20.ip.tiscali.net [213.200.79.233]
  5    83 ms    84 ms    82 ms  xe-1-0-0.nyc30.ip.tiscali.net [89.149.187.66]
  6    83 ms    84 ms    83 ms  213.200.84.146
  7    84 ms    84 ms    85 ms  te-4-0-0.rar3.nyc-ny.us.xo.net [207.88.12.26]
  8  174 ms  173 ms  172 ms  te-3-0-0.rar3.chicago-il.us.xo.net [207.88.12.25]
  9  167 ms  171 ms  172 ms  te-3-2-0.rar3.dallas-tx.us.xo.net [207.88.12.14]
10  169 ms  167 ms  168 ms  te-11-2-0.rar3.la-ca.us.xo.net [207.88.14.45]
11  174 ms  170 ms  172 ms  207.88.14.46.ptr.us.xo.net [207.88.14.46]
12  173 ms  173 ms  173 ms  ip65-47-228-18.z228-47-65.customer.algx.net [65.47.228.18]
13  170 ms  171 ms  167 ms  206.82.223.69
14  172 ms  173 ms  173 ms  206.82.223.86
15    *        *        *    Request timed out.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
gogeta126
Grafter
Posts: 33
Registered: ‎04-02-2009

Re: unacceptable ping

jim:quote
at the moment there is only a US server, and i never had a problem with it. Even if a game server is located in london + i live in london the ping still exceeds expectations
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: unacceptable ping

Can you post a tracert to a London server please.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Gus
Aspiring Pro
Posts: 3,229
Thanks: 26
Fixes: 3
Registered: ‎31-07-2007

Re: unacceptable ping

What a nightmare of a site for info, usually FPS games post info on ports etc but not this one.  So your going to have to do a wireshark to help PN help you.
As for you using a wireless router for a FPS game, well half the problem is the Wifi. Wifi is fine for MMO's but not FPS games where Ping and slow downs/packet loss is a killer in game.
As an ex UT player would advise you use a wired connection too your router when gaming and Not wi-fi
But having had a quick scan of the forum I see US players also having Ping issues so there are game issues with the server hosting.  They are a few thousand miles closer and not Ping crippled as US hosted servers adds 100-150 to you ping fromt he start.
FTTP 500 regrade from Tues 28th November
gogeta126
Grafter
Posts: 33
Registered: ‎04-02-2009

Re: unacceptable ping

as i already said, its not only the Soldier Front server. Its in all games.
Im not really into tracert, can someone lead me what i need to do?
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: unacceptable ping

In Windows go to Start / Run and type CMD then enter.
This will open up a DOS box then type
tracert bbc.co.uk
you can change the site to the one you want to check
gogeta126
Grafter
Posts: 33
Registered: ‎04-02-2009

Re: unacceptable ping

Alright i will post a tracert to bbc as soon as i get home(studying atm)
gogeta126
Grafter
Posts: 33
Registered: ‎04-02-2009

Re: unacceptable ping

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.
C:\Users\Filip>tracert sfront.ijji.com
Tracing route to sfront.ijji.com [206.82.212.77]
over a maximum of 30 hops:
  1    2 ms    1 ms    <1 ms  . [192.168.2.1]
  2    40 ms    35 ms    30 ms  lo0.plusnet.thn-ag2.plus.net [195.166.128.93]
  3    31 ms    31 ms    32 ms  vl604.thn-gw2.plus.net [84.92.4.170]
  4    34 ms    34 ms    31 ms  xe-1-1-0-0.lon10.ip.tiscali.net [213.200.78.69]
  5  100 ms  109 ms  101 ms  xe-0-0-0.nyc30.ip.tiscali.net [89.149.187.62]
  6  102 ms  104 ms    99 ms  213.200.84.146
  7  101 ms  115 ms  114 ms  te-4-0-0.rar3.nyc-ny.us.xo.net [207.88.12.26]
  8  198 ms  192 ms  193 ms  te-3-0-0.rar3.chicago-il.us.xo.net [207.88.12.25
]
  9  180 ms  178 ms  178 ms  te-3-2-0.rar3.dallas-tx.us.xo.net [207.88.12.14]
10  178 ms  182 ms  181 ms  te-11-2-0.rar3.la-ca.us.xo.net [207.88.14.45]
11  186 ms  183 ms  184 ms  207.88.14.46.ptr.us.xo.net [207.88.14.46]
12  194 ms  197 ms  201 ms  ip65-47-228-18.z228-47-65.customer.algx.net [65.
47.228.18]
13  192 ms  195 ms  206 ms  206.82.223.69
14  184 ms  184 ms  184 ms  206.82.223.86
15    *        *        *    Request timed out.
16    *        *        *    Request timed out.
17
strange?
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: unacceptable ping

That's going to the States and looks pretty normal for an American server.
What do you get by typing: tracert bbc.co.uk
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: unacceptable ping

30ms looks a little high for reaching the Plusnet Gateway as you are in London. Do you have interleaving on or off?
The remaining time is all outside of the Plusnet network and there is nothing that can be done to improve that. If low pings to that particular server are really important to your only option is that you emigrate to live in the USA and use a USA ISP.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
scootie
Grafter
Posts: 4,799
Thanks: 1
Registered: ‎03-11-2007

Re: unacceptable ping

will a exchange being at full vp capicty result in slower pings?
i ask this as i am lucky not be on exchange that suffers the red ring of death Grin
BY the way exchange checker on PN usersite seems to be down.
just get this message.
Fatal error: session_start(): Failed to initialize storage module: user (path: /var/lib/php4) in /var/www/html/exchanges/index.php on line 4