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unable to make plusnet assist work!

pjwy
Newbie
Posts: 2
Registered: 31-07-2013

unable to make plusnet assist work!

Just joined plusnet so struggling with a few things!
I tried to download plusnet assist and it appears to be there on my windows 7 ...the tabs seem active but wont open anything! Just before loading completed a small message appeared saying that plusnet assist exe had stopped working.
Anyone else had this problem and how was it resolved?
Many thanks.
9 REPLIES
Community Veteran
Posts: 26,678
Thanks: 902
Fixes: 10
Registered: 10-04-2007

Re: unable to make plusnet assist work!

Recommendation: Uninstall Plusnet assist - there is nothing that it does that can't be done directly.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Luzern
Seasoned Pro
Posts: 3,156
Thanks: 303
Fixes: 2
Registered: 31-07-2007

Re: unable to make plusnet assist work!

IIRC it only works with IE. Are you using another browser?
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
pjwy
Newbie
Posts: 2
Registered: 31-07-2013

Re: unable to make plusnet assist work!

No I'm using IE. By the look of things I may as well uninstall it and do this manually. Sad
Plusnet Help Team
Plusnet Help Team
Posts: 13,263
Thanks: 198
Fixes: 62
Registered: 27-04-2007

Re: unable to make plusnet assist work!

Quote
I may as well uninstall it and do this manually

Just let us know if you need help with anything, it's what the community's here for Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
JohnOF
Newbie
Posts: 5
Registered: 01-04-2011

Re: unable to make plusnet assist work!

Similar problem here.  Uninstalled PlusNet assist, downloaded new version, installed it.  The program loads, but nothing works!
Using IE10.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: unable to make plusnet assist work!

Unfortunately Plusnet Assist doesn't yet support IE10.
buseng12
Grafter
Posts: 368
Registered: 14-06-2013

Re: unable to make plusnet assist work!

Quote from: James
Unfortunately Plusnet Assist doesn't yet support IE10.


Or Windows 8 as I understand it, although it has been out nearly a year with 8.1 soon to be released.
Same with the router firmware upgrade tool although it works compatibility mode.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: unable to make plusnet assist work!

Apparently it does work on Win8 althoiugh why you would want to use it  Lips are sealed
Community Veteran
Posts: 26,678
Thanks: 902
Fixes: 10
Registered: 10-04-2007

Re: unable to make plusnet assist work!

Quote from: JohnOF
Similar problem here.  Uninstalled PlusNet assist, downloaded new version, installed it.  The program loads, but nothing works!
Using IE10.

That's lucky! If it had worked it might have interfered with settings you didn't want changed.
Tell us what problem you were trying to solve with Plusnet assist and we will tell you how to do it directly.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)