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unable to get to paypal.co.uk

netreg
Grafter
Posts: 114
Registered: ‎24-08-2007

unable to get to paypal.co.uk

Huh  Hi,
I cannot reach paypal.co.uk and ebay is really slow...  I was on gateway ptn-ag1 and rebooted my router, now im on pte-ag1 but still no joy.
I have two lines into my house and the other has bt broadband, if i switch to that on the same computer, it is fine... 
anyone else having difficulties
thanks
5 REPLIES 5
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,887
Thanks: 4,979
Fixes: 316
Registered: ‎04-04-2007

Re: unable to get to paypal.co.uk

I can't get to PayPal from thn-ag1 either -
C:\Users\Bobby>tracert paypal.co.uk
Tracing route to paypal.co.uk [66.211.168.82]
over a maximum of 30 hops:
  1    10 ms    9 ms    9 ms  bt.voyager.2091 [192.168.1.1]
  2    35 ms    24 ms    25 ms  lo0.plusnet.thn-ag1.plus.net [195.166.128.101]
  3    52 ms    28 ms    24 ms  vl703.thn-gw1.plus.net [84.92.4.241]
  4    31 ms    24 ms    24 ms  ldn-b4-link.telia.net [213.248.84.201]
  5    23 ms    24 ms    24 ms  ldn-bb1-link.telia.net [80.91.249.77]
  6    95 ms    94 ms    89 ms  nyk-bb2-pos7-0-0.telia.net [213.248.65.210]
  7    90 ms  100 ms  109 ms  nyk-b1-link.telia.net [213.248.83.226]
  8    93 ms  104 ms    94 ms  sprint-119853-nyk-b1.telia.net [213.248.83.154]
  9    94 ms    95 ms    94 ms  sl-bb22-nyc-14-0.sprintlink.net [144.232.7.102]
10    91 ms    94 ms    95 ms  sl-crs1-nyc-0-8-0-0.sprintlink.net [144.232.7.10
7]
11    *        *        *    Request timed out.
12    *        *        *    Request timed out.
13    *        *        *    Request timed out.
14    *        *        *    Request timed out.

Request times out in a browser, although Ebay seems OK for me.
I can get to PayPal from the internal network -
C:\Documents and Settings\bpullen>tracert paypal.co.uk
Tracing route to paypal.co.uk [66.211.168.82]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  126.structure.internal.plus.net [84.93.217.126]
  2    1 ms    <1 ms    <1 ms  fa0-5-149.fhw-cr01.plus.net [212.159.3.92]
  3    6 ms    6 ms    7 ms  at0-3-0.pte-gw1.plus.net [212.159.1.90]
  4    7 ms    6 ms    7 ms  te2-2.pcl-gw01.plus.net [212.159.0.185]
  5    8 ms    6 ms    8 ms  10ge-7-1-0.lon22.ip.tiscali.net [213.200.79.233]
  6    75 ms    75 ms    75 ms  xe-0-1-0.nyc33.ip.tiscali.net [89.149.186.209]
  7    75 ms    75 ms    75 ms  Te-3-4.car3.NewYork1.Level3.net [4.68.110.77]
  8    84 ms    75 ms    86 ms  vlan69.csw1.NewYork1.Level3.net [4.68.16.62]
^C
C:\Documents and Settings\bpullen>tracert paypal.co.uk
Tracing route to paypal.co.uk [66.211.168.114]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  126.structure.internal.plus.net [84.93.217.126]
  2    <1 ms    <1 ms    <1 ms  fa0-5-6.fhw-cr01.plus.net [84.93.207.253]
  3  181 ms  207 ms  208 ms  at0-3-0.pte-gw1.plus.net [212.159.1.90]
  4    6 ms    6 ms    6 ms  te2-2.pcl-gw01.plus.net [212.159.0.185]
  5    8 ms    6 ms    6 ms  10ge-7-1-0.lon22.ip.tiscali.net [213.200.79.233]
  6    75 ms    75 ms    75 ms  ge-3-2-0.nyc33.ip.tiscali.net [89.149.186.197]
  7  242 ms  212 ms  211 ms  Te-3-4.car3.NewYork1.Level3.net [4.68.110.77]
  8    86 ms    75 ms    86 ms  vlan69.csw1.NewYork1.Level3.net [4.68.16.62]
  9    87 ms    90 ms    90 ms  ae-64-64.ebr4.NewYork1.Level3.net [4.69.134.113]
10  101 ms    90 ms    89 ms  ae-3.ebr4.Washington1.Level3.net [4.69.132.93]
11    88 ms    88 ms    89 ms  ae-84-84.csw3.Washington1.Level3.net [4.69.134.1
86]
12    98 ms    90 ms    90 ms  ae-81-81.ebr1.Washington1.Level3.net [4.69.134.1
37]
13  104 ms  107 ms  108 ms  ae-2.ebr3.Atlanta2.Level3.net [4.69.132.85]
14  122 ms  125 ms  126 ms  ae-7.ebr3.Dallas1.Level3.net [4.69.134.21]
15  128 ms  126 ms  125 ms  ae-93-93.csw4.Dallas1.Level3.net [4.69.136.166]
16  129 ms  126 ms  125 ms  ae-91-91.ebr1.Dallas1.Level3.net [4.69.136.133]
17  153 ms  153 ms  155 ms  ae-8-8.car1.Phoenix1.Level3.net [4.69.133.29]
18  151 ms  151 ms  151 ms  ge2-2-1000M.4iron.phx1.puregig.net [63.214.160.1
54]
19    *        *        *    Request timed out.
20    *        *        *    Request timed out.

The above traceroute is going via our other transit provider (Tiscali). I'm wondering whether or not we have a routing problem with Telia?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

netreg
Grafter
Posts: 114
Registered: ‎24-08-2007

Re: unable to get to paypal.co.uk

Bob,
my tracert is similiar
tracert www.paypal.co.uk
Tracing route to www.paypal.co.uk [66.211.168.82]
over a maximum of 30 hops:
  1    1 ms    1 ms    1 ms  192.168.0.1
  2    22 ms    23 ms    22 ms  lo0-plusnet.pte-ag1.plus.net [195.166.128.64]
  3    22 ms    22 ms    21 ms  ge0-0-0-403.pte-gw2.plus.net [84.92.4.2]
  4    23 ms    21 ms    21 ms  80.239.193.141
  5    20 ms    20 ms    21 ms  ldn-bb1-pos1-1-0.telia.net [213.248.64.97]
  6    93 ms    96 ms    97 ms  nyk-bb1-pos0-2-0.telia.net [213.248.65.90]
  7    93 ms    94 ms    92 ms  nyk-b1-link.telia.net [213.248.82.14]
  8    91 ms    92 ms    89 ms  sprint-119853-nyk-b1.telia.net [213.248.83.154]
  9    91 ms    92 ms    91 ms  sl-crs1-nyc-0-4-0-0.sprintlink.net [144.232.7.11
1]
10    *        *        *    Request timed out.
11    *        *        *    Request timed out.
12    *        *        *    Request timed out.
13    *        *        *    Request timed out.
14    *        *        *    Request timed out.

I also can get to ebay but the response is pretty slow...

from my bt connection, this is the tracert
tracert www.paypal.co.uk
Tracing route to www.paypal.co.uk [66.211.168.114]
over a maximum of 30 hops:
  1    4 ms    1 ms    1 ms  192.168.0.254
  2    26 ms    22 ms    22 ms  217.47.90.186
  3    23 ms    21 ms    21 ms  217.47.90.161
  4    24 ms    23 ms    24 ms  217.41.177.1
  5    25 ms    21 ms    22 ms  217.41.177.122
  6    26 ms    22 ms    21 ms  217.41.177.42
  7    24 ms    20 ms    20 ms  217.47.45.42
  8  140 ms    22 ms    21 ms  londonc-tunnel-e0.ukcore.bt.net [194.72.4.33]
  9    25 ms    23 ms    23 ms  core1-pos0-15-0-11.ealing.ukcore.bt.net [62.6.20
0.125]
10    23 ms    23 ms    22 ms  62.6.200.126
11    25 ms    22 ms    21 ms  t2c2-ge14-0-0.uk-eal.eu.bt.net [166.49.168.57]
12    97 ms    98 ms    98 ms  t2c2-p5-0-0.us-ash.eu.bt.net [166.49.164.70]
13    99 ms    98 ms    98 ms  dcp-brdr-02.inet.qwest.net [205.171.1.37]
14    99 ms    98 ms    98 ms  dcx-core-02.inet.qwest.net [205.171.251.37]
15    *        *        *    Request timed out.
16  154 ms  206 ms  204 ms  dvr-edge-03.inet.qwest.net [205.171.10.78]
17  230 ms  204 ms  204 ms  65.121.56.22
thanks
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,887
Thanks: 4,979
Fixes: 316
Registered: ‎04-04-2007

Re: unable to get to paypal.co.uk

Seems OK for me now Huh

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

netreg
Grafter
Posts: 114
Registered: ‎24-08-2007

Re: unable to get to paypal.co.uk

Quote from: Bob
Seems OK for me now Huh


Yep, working for me now....    Smiley  whatever the issue was seems to have been resolved.  thanks for the quick pick up though Bob.
kind regards
atbs1
Grafter
Posts: 307
Registered: ‎14-04-2007

Re: unable to get to paypal.co.uk

I had some really s l o w  loading pages at paypal earlier this afternoon too.