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tp-link wdr3600 router will not connect

puffer
Newbie
Posts: 5
Registered: 27-04-2014

tp-link wdr3600 router will not connect

Hello,
I have purchased a tp-link wdr3600 router to use with FTTC broadband mainly for it's usb. Have set username to 'myusername'@plusdsl.net with my password. Using PPPoE/Russia PPPoE and automatic connection. Router reporting 'connecting' continuously. I have seen on other forums that there has been successful connections using this router. Any ideas please.
Regards to all
15 REPLIES
Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 20
Registered: 16-02-2009

Re: tp-link wdr3600 router will not connect

IS there anything in the error logs. Like authentication error.
Double check you password & user name, I make a speeling mistook on my username  Embarrassed
Community Veteran
Posts: 1,894
Thanks: 3
Registered: 20-10-2012

Re: tp-link wdr3600 router will not connect

You did reboot the BT modem didn't you!  Shocked
Geoff,
York.
puffer
Newbie
Posts: 5
Registered: 27-04-2014

Re: tp-link wdr3600 router will not connect

Thank you for your replies. Yes, many times, many,many times.
typical in log:
1st day 00:01:16 PPP      INFO  rcvd [CHAP Failure "permission denied"]
1st day 00:01:16 PPP      ERROR  Failed to authenticate ourselves to peer
1st day 00:01:16 PPP      ERROR  LCP down
1st day 00:01:16 PPP      WARNING LCP down
1st day 00:01:16 PPP      INFO  sent [LCP TermReq]
1st day 00:01:16 PPP      INFO  rcvd [LCP TermReq]
1st day 00:01:16 PPP      INFO  sent [LCP TermAck]
1st day 00:01:16 PPP      INFO  rcvd [LCP TermAck]
Many thanks
Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 20
Registered: 16-02-2009

Re: tp-link wdr3600 router will not connect

Very strange, can you try a different cable between the modem & the wan port?
puffer
Newbie
Posts: 5
Registered: 27-04-2014

Re: tp-link wdr3600 router will not connect

I was using the supplied cable, but have tried different cable. No difference.
Regards
Superuser
Superuser
Posts: 6,626
Thanks: 721
Fixes: 52
Registered: 30-07-2007

Re: tp-link wdr3600 router will not connect

Quote
INFO      rcvd [CHAP Failure "permission denied"]
That does look like an authentication problem.
Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 20
Registered: 16-02-2009

Re: tp-link wdr3600 router will not connect

The lights are on both the modem & the wan port?
Triple check you username@plusdsl.net & password.
puffer
Newbie
Posts: 5
Registered: 27-04-2014

Re: tp-link wdr3600 router will not connect

Yep. I believe Plusnet needs to be involved. Their end appears to be rejecting the data sent by the router.
Best wishes
Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 20
Registered: 16-02-2009

Re: tp-link wdr3600 router will not connect

They will just tell you to try the 582 and if it works not their problem.
Can you post a screen shot of the pppoe screen.
Community Veteran
Posts: 1,894
Thanks: 3
Registered: 20-10-2012

Re: tp-link wdr3600 router will not connect

In the TP-Link settings, what is the 'Secondary Connection' set as?
Geoff,
York.
puffer
Newbie
Posts: 5
Registered: 27-04-2014

Re: tp-link wdr3600 router will not connect

n600.jpg attached. Shows secondary connection disabled.
Regards
Community Veteran
Posts: 1,894
Thanks: 3
Registered: 20-10-2012

Re: tp-link wdr3600 router will not connect

Hmm, that's how it should be.  Shocked
I have a TP-Link WR2543!
Have you set any security or parental controls on the router? I'm afraid I can't think of any thing else other than a return to factory defaults.  Embarrassed
As H McB said, PN will not be of much help as it's not their supplied router. You could try using theirs and see if that  will connect OK!
That would rule out any PN problems.
Geoff,
York.
PeeGee
Aspiring Pro
Posts: 1,093
Thanks: 49
Fixes: 3
Registered: 05-04-2009

Re: tp-link wdr3600 router will not connect

Have you checked for extraneous spaces (as was the problem with this topic)?
Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.
Community Veteran
Posts: 1,817
Thanks: 11
Registered: 30-07-2007

Re: tp-link wdr3600 router will not connect

I have this router and it works no problem. i have everything set up the same as your screen dump