ticket No 84617849
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ticket No 84617849
09-06-2014 1:33 PM
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Quote Today's response from Plusnet says:-
"Your problem appears to be fixed. Your problem appears to be fixed following the engineer visit.
After running further tests today I can see you are now connected to the internet and the line is stable with a good speed for the line.
Due to the very nature of faults, we can only request that you monitor the connection for several days, in order to confirm you are satisfied this is resolved in full."
I have not had a BT visit!
The issue is not fixed!
There's been no change in the speed on my Plusnet fibre connection, it's still 17999mbps downstream 0.5mbps upstream.
No I am not satisfied this has been resolved!
Re: ticket No 84617849
09-06-2014 2:26 PM
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Re: ticket No 84617849
09-06-2014 3:47 PM
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I don't think my patience will last that long.
Re: ticket No 84617849
10-06-2014 11:15 AM
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Re: ticket No 84617849
10-06-2014 12:39 PM
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Can I just point out that it must be about a year since the last BT visit.
I'm very disappointed with the incorrect info I keep getting from PN's ticket system.
Re: ticket No 84617849
10-06-2014 2:11 PM
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Called scheduled for 3pm. I'll take a look at the ticket once I've had the call and I'll update you further.
Re: ticket No 84617849
10-06-2014 3:18 PM
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Re: ticket No 84617849
10-06-2014 5:31 PM
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The response back from DCoE was positive, so if you're happy to go with a further engineers visit, I'd like to arrange one and I've got a co-op sorted directly with the DCoE Team. They're fully aware of your line stats and know it can perform much better!
Re: ticket No 84617849
10-06-2014 6:22 PM
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Yes, I'm happy to have a BT visit, any afternoon next week is good for me.
Re: ticket No 84617849
10-06-2014 6:50 PM
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Re: ticket No 84617849
11-06-2014 8:43 AM
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Re: ticket No 84617849
11-06-2014 1:13 PM
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I'm actually away on leave next week, but I'll fill the guys in here on what we're doing with this one.
Re: ticket No 84617849
11-06-2014 4:15 PM
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Have a good holiday.
Re: ticket No 84617849
16-06-2014 6:33 PM
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The BT guy arrived today, he said he has tided up in the cabinet and he replaced the cable from pole to house. He also spent some time on the phone to the control centre trying to find any adjustments which would give me more upstream even if at the expense of downstream speed.
The end result was a improvement in downstream sync from 18 mbps to 25 mbps.
Unfortunately the upstream sync is still much the same at 0.5 mbps.
The BT guy was actually very helpful and he want above and beyond what previous BT technicians had done. I felt he really did try to give a good customer service.
Since Chris has taken ownership of this issue I'm happy to wait, until he's back next week, to decide what happens next.
Note the downstream speed test is far from the new 25 mbps sync, guess that's PN's profile slow to update.
Re: ticket No 84617849
17-06-2014 11:45 AM
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