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ticket 76737971, problems. broadband still not live.

rheahs
Newbie
Posts: 2
Registered: ‎13-08-2008

ticket 76737971, problems. broadband still not live.

Please could someone have a look at this and tell me what is going on, I am getting cut off whenever I try to call support.
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: ticket 76737971, problems. broadband still not live.

Hi rheahs,
I'm sorry to hear that you're getting cut off when trying to call us, I'll get that looked into. I can see that the orders should now have all completed. I've made some changes to your account which should allow you to connect to the Internet once you connect your router up.
Please let us know if we can be of any further help.
Chris Pettitt
Cloud Environments Engineer
rheahs
Newbie
Posts: 2
Registered: ‎13-08-2008

Re: ticket 76737971, problems. broadband still not live.

Any ideas why I was told more engineering work wsd needed on the line before it would activate? I now have a light on my router so thankyou!
Rhea
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: ticket 76737971, problems. broadband still not live.

Well I've had a look and can't see any engineering work that's required but I'll feed that back to ensure the person you spoke to knows where to look in future - it may have been human error.
Chris Pettitt
Cloud Environments Engineer