ticket #68861462
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: ticket #68861462
ticket #68861462
22-05-2013 8:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This very slow upstream issue has been present ever since I got Plusnet fibre but got worse a few weeks ago. My upstream speed is now a very poor 0.6mbps.
PN have been very good about getting BT to investigate, unfortunately BT have been very poor about identifying the cause of the problem. BT's latest visit (yesterday) put all the blame on PlusNet and seemed pleased that PlusNet would have to pay for the visit.
This has gone on long enough now and it's time someone at PlusNet took BT to task about this.
Re: ticket #68861462
23-05-2013 11:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Our faults team will be picking this up with your added notes and speaking with our suppliers. We'll be in-touch once we've got an update.
Re: ticket #68861462
05-06-2013 2:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
There's been no action for the past two weeks.
Any PN updates just keep saying "Your fault is still being investigated by our suppliers".
Re: ticket #68861462
05-06-2013 2:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: ticket #68861462
05-06-2013 3:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: ticket #68861462
06-06-2013 10:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi, there's an update from the early hours of this morning stating that a solution is being worked on, not much apart from that I'm afraid but I'd imagine we will receive a more detailed update later today.
Adam
Re: ticket #68861462
06-06-2013 11:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The most recent update I can see is dated Monday 3rd June.
Edit:
Now had a phone call from plusnet to arrange another BT visit.
Re: ticket #68861462
07-06-2013 1:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Well the appointed time has been and gone, with no sign of BT!
Can someone please review this long standing fault before I start going down the complaints procedure route.
[Moderator's note by Dick (Strat) Duplicate post removed.
Re: ticket #68861462
07-06-2013 1:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: ticket #68861462
07-06-2013 2:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: ticket #68861462
07-06-2013 3:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Will not be in this afternoon -- thing's to do.
Re: ticket #68861462
07-06-2013 3:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: ticket #68861462
07-06-2013 3:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry, just realised I can not be in at this time.
Can we please re-arrange for Wednesday or Thursday, am or pm.
Re: ticket #68861462
07-06-2013 3:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: ticket #68861462
20-06-2013 1:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That made no improvement to my miserable 0.6 mbps upstream speed.
It has however made a big difference to my Plusnet fibre download speed.
That has now dropped from around 20.9 mbps to 17.9 mbps.
This is ridiculous, can I please have some action on this.
Comments, last Sunday, on your ticket say you're waiting for your suppliers to reply real doesn't help. Does no one chase these things up at plusnet.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page