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technicolor router turns off

pennie500
Newbie
Posts: 3
Registered: 18-07-2012

technicolor router turns off

only been with plusnet a few weeks i have the technicolor tg582n router and yesterday and this morning while my other half was on the internet the router turned off has anyone else had this problem if so what did you do to sort it out.
4 REPLIES
Community Gaffer
Community Gaffer
Posts: 5,004
Thanks: 268
Fixes: 4
Registered: 04-04-2007

Re: technicolor router turns off

I've not heard of that before?  Has it happened before or have you seen it since?
Kelly Dorset
Broadband Service Manager
pennie500
Newbie
Posts: 3
Registered: 18-07-2012

Re: technicolor router turns off

it  has only happened twice once last night then again this morning both times hubby was useing the internet. when it happens all the lights og of and the only way to get the lights to come back on is if i unplug the router from ither the back of it or at the plug ?Huh
Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: technicolor router turns off

Is the 582n sitting on a nice flat hard surface so that there is unobstructed ventilation?
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: technicolor router turns off

Does your husband use a separate computer to connect to the router to the one you are using?
If so, is your husband's connection to the router wireless or a wired connection?
Also what is the model of your husbands computer and the version of Windows it is running.
Chris