taking money from an account on DD that I DID NOT authoprise
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taking money from an account on DD that I DID NOT authoprise
23-11-2009 4:27 PM
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PLUSNET have taken it upon themselves to take money from an account THAT ISNT MINE and that I DIDNT authorise!!!
how dare they do that .?? the account is my partners!!! he is so MAD! is it not ILLEGAL to take money from an account without AUTHORISATION?? it is SO OUT OF ORDER>>>!!!! im hopin that someone has the decency to explain ?
Re: taking money from an account on DD that I DID NOT authoprise
23-11-2009 4:44 PM
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Re: taking money from an account on DD that I DID NOT authoprise
23-11-2009 6:09 PM
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Re: taking money from an account on DD that I DID NOT authoprise
23-11-2009 6:21 PM
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When you add a credit card to the account for payment it is deemed a "Continuous Authority" which means that Plusnet are entitled to take payments from it as and when they are due.
Normally a credit card is used to speed up the signup process and is then superceded by the direct debit. If the direct debit hasn't been setup or isn't working then the payment is taken from the card.
If, as you say, there are no direct debits set up how do you expect Plusnet to be paid other than by the card.
Re: taking money from an account on DD that I DID NOT authoprise
23-11-2009 6:35 PM
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Re: taking money from an account on DD that I DID NOT authoprise
23-11-2009 6:49 PM
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Presumably you gave details of this card for a payment to be taken, as Oldjim says if this is the only method of payment set up (ie. no Direct Debit details) then PN have no other means to take any money due to them.
Re: taking money from an account on DD that I DID NOT authoprise
23-11-2009 7:14 PM
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In your opinion, how were Plusnet supposed to take the money?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: taking money from an account on DD that I DID NOT authoprise
23-11-2009 7:21 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: taking money from an account on DD that I DID NOT authoprise
23-11-2009 9:47 PM
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You signed up to a Plusnet product using your partners card, doing so you also signed up to a contract (depending on the product) and gave Plusnet payment details, which in your case was your partners card.
This automatically sets up a payment to be made monthly to that card, when you first signed up to whatever service it is you chose. This was when you authorised Plusnet to charge you monthly
What did you expect, A Plusnet rep to come to your doorstep with a card reader, to ask for your permission every month?
Dont be silly.
So when your saying you didnt authorise them, and you classing this whole thing as illegal, and now even threatening to take them to court.. Do you honestly not realise how stupid you sound?
- If you are NOT within the contract period, then simply cancel your service.
- If you are still within the contract, then you can pay off the remaining months in advance, and then cancel.
- Alternatively, login to the main Plusnet website and go to your payment details. Give your partner a break, and replace his payment details with your own.
Re: taking money from an account on DD that I DID NOT authoprise
23-11-2009 10:04 PM
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Re: taking money from an account on DD that I DID NOT authoprise
24-11-2009 9:07 AM
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There is nothing to indicate that PN are at fault in any way here in any of the comments posted thus far. (Although there may be some communication issues - but that isn't made clear)
A more useful comment might be to refer the OP to the billing email notifying the OP of the amount that would be collected, and the source of the funds.
Re: taking money from an account on DD that I DID NOT authoprise
24-11-2009 12:05 PM
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Sorry that you didn't find us taking the payment satisfactory, however we need payment details on an account and by adding them we receive continuous authority to take the monthly payments. We sent an email on the 20th to you advising that the payment was due on the 23rd.
The refund should be back on the card by tomorrow.
Re: taking money from an account on DD that I DID NOT authoprise
24-11-2009 12:39 PM
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Quote from: Oldjim [Moderator's post by Jim (Oldjim) Gentlemen, Can you please not jump in here any more. If you look at the previous posts from jacksmummy you will see that it isn't as simple as it seems at first glance and will need a direct contact from Plusnet to sort it out. ]
Thanku for backing me up there!
Re: taking money from an account on DD that I DID NOT authoprise
24-11-2009 12:49 PM
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Re: taking money from an account on DD that I DID NOT authoprise
24-11-2009 1:27 PM
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You had not provided Plusnet with any alternative method of taking your regular monthly payments.
You had ignored the email advising you that a regular monthly payment was about to be taken.
Quite frankly, given your attitude I think Plusnet would be right to have NO TRUST in you and be happy to see the back of you!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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