cancel
Showing results for 
Search instead for 
Did you mean: 

tablet and phone connection problem

biggyjaay
Dabbler
Posts: 13
Registered: 24-11-2011

tablet and phone connection problem

both my laptop and desktop pc stay connected to my router no problems at all but my old iphone 3 and my new galaxy never conected properly  and my new kinlde fire hd keeps losing conection with an authentication faliure being the message, if i restart the router it reconncts for a while before disconecting again.
any solutions plz.
7 REPLIES
Moderator
Moderator
Posts: 17,537
Thanks: 1,084
Fixes: 127
Registered: 11-01-2008

Re: tablet and phone connection problem

which router is it? if it's a pn supplied one it may require a firmware update.
Will Moderate For Thanks
biggyjaay
Dabbler
Posts: 13
Registered: 24-11-2011

Re: tablet and phone connection problem

its a plussnet supplied white thompson one. cant see a model number
adie:quote
biggyjaay
Dabbler
Posts: 13
Registered: 24-11-2011

Re: tablet and phone connection problem

ive just checked and the firmware is up to date, ps whats the button on the front of the router for?
Superuser
Superuser
Posts: 9,135
Thanks: 542
Fixes: 46
Registered: 06-04-2007

Re: tablet and phone connection problem

The button toggles the wireless off and on, though I think it needs to be held for a few seconds to do that.
David
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: tablet and phone connection problem

Hi biggyjaay,
Are your desktop and laptop connected wired or wireless?
biggyjaay
Dabbler
Posts: 13
Registered: 24-11-2011

Re: tablet and phone connection problem

wireless
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: tablet and phone connection problem

Hi biggyjay,
Are both the iPhone and Kindle up to date as well? Also do you see any error messages when the connection drops (rather than when the phone/kindle try to reconnect) at all?